If you live in Germany (confirmed with a register confirmation) and you plan to leave the country for good it is possible to cancel your mobile contract with o2 by following the steps below.
Where do I have to send the cancellation letter to?
If you plan to move abroad, please send an extraordinary cancellation to the following addresses:
Telefónica Germany GmbH & Co. OHG,
Do I need to use a special cancellation form?
For mobile contracts you need to fill in the cancellation form for moving abroad and send it back with all the necessary documents listed therein.
Which documents are needed to prove that you are leaving Germany for good?
Please provide the following documents:
- a deregistration certificate of your present place of residence in Germany
- a notification of your new foreign domicile or (if not available in the country you are moving to) alternatively a confirmation of your employer or landlord
Are there any extra costs for the cancellation?
If your contract period is 24 months with an automatic extension of another (1) month if not cancelled in time: We also need your approval for us to charge the all-inclusive basic fee for 1 month, oriented at the usual cancellation period of 1 month. The exact amount of the fee will be notified in a separate letter.
If your contract has a monthly cancellation period we will cancel without extra costs.
So keep in mind: three documents are needed!
The deregistration certificate is mandatory as well as one of the two options: notificatio of new foreign domicile or confirmation of employer/ landlord.
Also: approval to charge the all-inclusive basic fee for 1 month (this is not a separate document, you just need to confirm that).
How to pay the final invoice if my bank account is already closed?
Usually the final invoice is released retroactively. It contains the proportional basic charge until the termination date and the remaining fee if you signed a 24 month contract. Connections outside the flatrate such as calling helplines or abroad are also charged.
You can transfer the final invoice by using our bank details below:
Account owner: Telefónica Germany GmbH & Co. OHG
Reference : your personal customer number
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If you have further question or any comment about this topic and process you can visit our English o2 community and write a question!
Latest Update: 09/2022