Hello O2 team,
I would like to extend the contract. My current contract expires on 23.07.2021.
Thanks in advance!
Lösung von o2_Tobias
Zur Antwort springen
Hi
thanks for your continuous interest!
Regarding your questions:
There is no automatic option to switch to a contract with a reduced price after the initial 2 years, I’m afraid.
Without a cancellation or extension, the contract would be extended for another year for the standard price (29,99 € per month for the Free M, excluding optional packs like o2 TV).
The contract extension would start right away, deleting the remaining time of the old contract period, the tariff change would be handled on the next day 
We’ll gladly take a look at your contract to see if we can offer you the Free M for this specific price.
We would send the offer via mail, is your email adress in “Mein o2” still correct?
Best regards,
Kurt
Hi
nice to meet you here in our English Community. Thanks for your patience.
I am happy to help you with an offer for an extension that corresponds to your wishes.
You just received an e-mail from me. Please have a look. 
Pursuant to the decree of transparency I need to inform you about our tariff leaflets which you can download here: http://g.o2.de/travo. There you'll find all details of the product listed.
If you would like to accept the offer, just click on the button “Vertrag verlängern” (extend your contract).
Loving greetings,
Tobias
Hi
could you already check the offer that you received by e-mail?
Is this something for you?
I look forward to your reply.
Loving greetings,
Tobias
Dear
could you already take a look at
Kind regards,
Andrea
Hello
Hello
Is your email address correct? Please also check your spam folder. Unfortunately, sometimes our emails end up there.
Kind regards
Maria
Hello
Yes, my email address is right. I hope you sent the offer email to XXXXX@gmail.com. I haven’t received any offer email. Checked in spam too. I usually receive all email from O2 to my Inbox without any problem. Can you send the offer email again or maybe you can post the offer link here?
edit o2_Tobias: out of data-security reasons e-mail-address hidden
Hi
thanks for your reply.
That´s strange that the offer did not arrive at your e-mail-inbox. Yes, we sent the offer to the e-mail-address with which you are also registered here in our Community and at “Mein o2”.
I have now sent the offer to your e-mail-address again. Hopefully, you see the offer this time in your e-mail-inbox.
Pursuant to the decree of transparency I need to inform you about our tariff leaflets which you can download here: http://g.o2.de/travo. There you'll find all details of the product listed.
If you like to accept the offer, please click the button “Vertrag verlängern” (extend your contract).
Loving greetings,
Tobias
Hi
I extended my contract to “02 Free S” yesterday (09.06.21) after talking to one of your colleague over phone. However when I logged in Mein 02 app it shows as “02 Free M”. Why is plan different from what I agreed over call and email? I would like to continue my new contract only if it is “02 Free S”.
Hi
great that you prolonged your contract. 
I guess that everything is already clarified for you, as I only see your contract “o2 Free S”. Please be aware of the fact that it takes always 24 hours, until the tariff-change is done. Therefore, you received today another confirmation by e-mail with the correct tariff-plan.
Is everything clear now for you? If you have further questions, just come here to our English Community again.
Loving greetings,
Tobias
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