Mobile contracts are not limited to a specific location, so problems in one location are not grounds for extraordinary termination. Is the problem just that the coverage is not good or was it better before?

Hello,

“Is the problem just that the coverage is not good or was it better before”- It is bad since the day I am using it. I have complained about the speed and local O2 store people said that some work is going on and it will be better in a week or so.

Regarding your answer - “Mobile contracts are not limited to a specific location, so problems in one location are not grounds for extraordinary termination.” - sellers must warn before making a contract, because if I am buying in Ilmenau then it is obvious that I am going to use there rather than in some other city, or sellers should not make new contracts if the network does not have capacity for new consumers.

As a consumer, what can I do now?

Dear @rachit ,

welcome to our community.

It's like @bs0 says, mobile phone contracts are not tied to a fixed location and therefore it is not possible to cancel it early if the connection in one place is not as good as expected.
You have a 14-day right of cancellation if, after taking out a mobile phone tariff online, you find that it is not what you expected. However, the time has already passed and you have also ordered from a shop, so this does not apply.
Please take a look at our article Self help guide for network issues. What does the Live-Check says, how is the network working for you? Here you can always report a fault yourself if none is displayed and you think the network is not running as desired.

Kind regards,

Andrea

Hello Rachit, 

some friends and I are facing the same problems in Ilmenau. The internet speed is incredibly slow and reaches rarely more than 1 MBit/s for 1 till 2 month. Before the speed was ok. 

Currently the live Check says again that troubleshooting work is going on and it is finished till June 4th Live-Check. I hope it works this time. 

I opened a thread a month ago:

@cb1988 @rachit wait that the last 3G BTS will switch over to 4G at Universität Ilmenau.