O2 Internet pack S got activated and the money is deducted. I just activated XL pack.. Now I have both of these on. I would like to cancel both of them and get the money on my account
edit o2_Tobias: I adjusted your title
Lösung von o2_Tobias
Zur Antwort springenCan you please reply back as soon as possible.
Hi
welcome to our English Community. Nice to meet you here.
As I see in your data, you already deactivated “o2 My Prepaid Data Pack M” on 19th April and “o2 My Prepaid Data Pack XL” on 20th April 2021.
This means at the moment, you do not have any pack activated.
I also see that you have already transferred your mobile phone number to another provider. This means that I need details concerning your bank-account in order to transfer the credit to your personal bank-account.
I will write a private message to you in the next minutes at
Loving greetings,
Tobias
Can you please send met the message again. I am unable to login to the previous account maybe because I transferred the mobile number to another provider. Can you please send me the private message for me to give you my bank account details
Hello
I will copy the message from
You will receive it within a few minutes.
Kind regards
Jessica 
I am unable to login to the account back.. It asks for a new email address and a username every time for login. Can you please contact me on my mobile number or can you please give me a contact number where they can talk in English so that I will be able to explain the issue. I am sure, this account would also go away and I am running out of the email addresses to ask a question. I am unable to access to the private message you are sending me, I don’t know what is the issue.
Hi
please stop activating further community-names.
Which community-name would you like to use in the future? I will then cancel the other community-names for you.
For your community-name
Thanks a lot.
Loving greetings,
Tobias
Hi,
I am sorry for using multiple accounts.. I could not login back to this account as it was not activated.. I will use
Can you please send me the private message to this account.. I am able to access this and it seems to work. I have changed the service provider and that was the reason I could not login back too I guess
Hi
thanks for your message.
I have just deleted your 2 community-accounts according to your wish.
Additionally, I have just sent a private message to you via
Loving greetings,
Tobias
Hi
until now, I did no yet receive a response from you under
If you still need my help, just let me know.
Loving greetings,
Tobias
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