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I just got a SMS about my discount deactivated.

R
Rang

Hello,

I just get new contact after 2 year of my old contract finish.

I just get new phone and unlimited data package.

Here today I just get SMS , it says my 30€ discount deactivated. 

 

From Number: +491760001050

 

Lieber o2 Kunde, für die Rufnummer 49176xxxxxxxxxxx wurde der Rabatt 30 EUR Kombi-Vorteil deaktiviert. Ihr o2 Team.

 

Can you help me why this is happening? 

 

I don’t want to call , hotline due to my German is not good, can you help me with that. 

 

I am not sure, this is happened, and if I have to pay that 30€ more, I would definitely close my o2 line at this point.

 

Regards,

Refikcan

 

Edit by o2_Katja: Verschoben in unsere Englisch Community

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Lösung von witti 1 July 2021, 13:40

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5 Antworten

witti
Rang
Benutzerebene 7

You made a new contract based on the old one. 
for this combination you got the „Kombivorteil“.

Now the first Contract is gone also the Rabatt. 
 

BW 

Witti

Nicht jeder der über 1.80m ist, ist auch ein großer Mensch. Manchmal können kleine Menschen Riesen sein.
Bollermann
Rang
Benutzerebene 7
Abzeichen +7

 

My english isn't perfect... 🙈

 

 

That's correct..  

 

"I just get new contact after 2 year of my old contract finish." 

 

The "Kombivorteil" 50% is a discount for a 2nd contract (=Partnerkarte).  When the 1st contract is finished and deactivated the "Kombivorteil" ends too. 

 

 

Ich bin selbst nur Kundin und keine Mitarbeiterin von/bei o2! Wenig bis gar keine Infos regen lediglich zu Spekulationen statt zur Hilfestellung an ??‍♀️
R
Rang

Thanks for explain to me, ok I feel like scammed , probably due to language barrier maybe I missed that point., it can be my fault too, anyway, thank you both for the explanation. 

Anyway, I am still in first 14 days, I would probably just return phone and cancel this contract. That is terrible. 

If o2 give me some discount still may keep it the contract.

Regards,

 

Bollermann
Rang
Benutzerebene 7
Abzeichen +7

Please cancle the Contract and Phone with an e-mail to widerruf@cc.o2online.de and send the Phone back

 

That's the best way .. 

Ich bin selbst nur Kundin und keine Mitarbeiterin von/bei o2! Wenig bis gar keine Infos regen lediglich zu Spekulationen statt zur Hilfestellung an ??‍♀️
o2_Ines

Hello @refikcaner, welcome at our community. I am sorry that there maybe was a misconception

And I am sorry that I cant give you an oterh answer.

Kind regards, Ines.

 

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