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I just got a SMS about my discount deactivated.


Hello,

I just get new contact after 2 year of my old contract finish.

I just get new phone and unlimited data package.

Here today I just get SMS , it says my 30€ discount deactivated. 

 

From Number: +491760001050

 

Lieber o2 Kunde, für die Rufnummer 49176xxxxxxxxxxx wurde der Rabatt 30 EUR Kombi-Vorteil deaktiviert. Ihr o2 Team.

 

Can you help me why this is happening? 

 

I don’t want to call , hotline due to my German is not good, can you help me with that. 

 

I am not sure, this is happened, and if I have to pay that 30€ more, I would definitely close my o2 line at this point.

 

Regards,

Refikcan

 

Edit by o2_Katja: Verschoben in unsere Englisch Community

Lösung von witti

You made a new contract based on the old one. 
for this combination you got the „Kombivorteil“.

Now the first Contract is gone also the Rabatt. 
 

BW 

Witti

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5 Antworten

witti
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  • 2395 Antworten
  • Lösung
  • 1. Juli 2021

You made a new contract based on the old one. 
for this combination you got the „Kombivorteil“.

Now the first Contract is gone also the Rabatt. 
 

BW 

Witti


Bollermann
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  • 27330 Antworten
  • 1. Juli 2021

 

My english isn't perfect... 🙈

 

 

That's correct..  

 

"I just get new contact after 2 year of my old contract finish." 

 

The "Kombivorteil" 50% is a discount for a 2nd contract (=Partnerkarte).  When the 1st contract is finished and deactivated the "Kombivorteil" ends too. 

 

 


  • Autor
  • Neuling
  • 1 Antwort
  • 1. Juli 2021

Thanks for explain to me, ok I feel like scammed , probably due to language barrier maybe I missed that point., it can be my fault too, anyway, thank you both for the explanation. 

Anyway, I am still in first 14 days, I would probably just return phone and cancel this contract. That is terrible. 

If o2 give me some discount still may keep it the contract.

Regards,

 


Bollermann
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  • 27330 Antworten
  • 1. Juli 2021

Please cancle the Contract and Phone with an e-mail to widerruf@cc.o2online.de and send the Phone back

 

That's the best way .. 


o2_Ines
  • Moderatorin
  • 5660 Antworten
  • 6. Juli 2021

Hello @refikcaner, welcome at our community. I am sorry that there maybe was a misconception

And I am sorry that I cant give you an oterh answer.

Kind regards, Ines.

 


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