English O₂ Community: Mobile

Good morning O2 team!My name is Miguel . My handy  was deactivated on 07/08/2021 due to the end of the contract.2 months ago the O2 team called me to change my plan and I accepted. All by phone.So far I don't have a phone line, it doesn't work.I need please help me to know what I should do to recover my handy line.I appreciate your time,Thanks.

I had a credit of almost 50 euros in my account. I purchased a 1.00 GB data volume package at 6.99.All the credit in the account is gone / disappeared. I went to the O2 service at the O2 branch in Berlin. They did not understand what happened and to start surfing they charged me another 15. Now the balance is 5. How do you get all the credit back? edit o2_Manga: verschoben von Prepaid zu Englisch Mobile

Can O2 confirm the Vodafone GigaCube Cat19 (B818-263) FH White Works with O2 my Home M.Vodafone GigaCube   ASIN ‏Number ‎ B08GGDPJF8Manufacturer reference Number  ‏ : ‎ 9909014Many thanks.

First I want to say I have made the grand return to the English community forum  Now to something I was thinking about.I’m contracted  to O2 my home M.Part of the application process I failed to note I’m forced to rent the awful O2 HomespotSee my post under my previous community posts .O2 Home spot end of the roadI thought the German government was about to pass a new consumer  law to stop  the likes of O2 hardwiring the LTE router so that the customer an only use the provide device?As some of you may know O2 allows other routers but the list is very , very limited and restricted.( unless things have changed ? )My question is I’m I still forced t

Dear all, In the end of June I have received a call from O2 asking whether I want to change my tariff (O2 Free M Boost) to another (o2 Free Unlimited Basic). I agreed and aksed what will happen to my old tariff contract and I was told that it will be terminated and a new one will be made instead.Later I received a new sim card for my new tariff. But I am a little bit confused now: I have 2 sim cards right now. One is for o2 Free M boost (old) and second for o2 Free Unlimited Basic (new). Am I supposed to pay now for both of them? Because I thought that when I will receive my new sim, the old one will be deactivated or something.Can you please help me figure this out? I want to pay only for my new contract (not for both) since I thought it will be a change of contract. Best regards,Andrey

Hello O2, my mobile payment using direct debit this month failed. Can I pay via bank transfer? Also, I have an unlimited 1 month contract but for some reason I cannot extend it, what can I do?Regards, edit o2_Manga: verschoben zu Englisch Mobile 

My O2 contract ended in January 2021, although I haven't  cancelled the contract yet. I am now planning to buy a new phone, is it possible that I get the same phone number with the new phone? Or do I need to change the number for a new phone? Edit by o2_Katja: Verschoben in unsere Englisch Community

I just finished paying a cell-phone that I purchased with an o2 contract.I would like to buy a new phone, but keep the existing contract. Would it be possible to do it online, or do I need to go to a physical o2 store?PS: I just posted the same question on the forum in German, but just now noticed that I have the chance to ask in English. Due to my very limited German, I’m re-posting it in English. Sorry for the duplicated question.

Hello I need invoices (bills, statements of purchase, for the purchases I have made with O2 over the last months. I can only find listings of the data usage, but no invoices / PDF copies of the purchases made. Could you please send these to me?Best,J

Every day for several months I get a pop up notification on my Google Pixel 2 that says:"Sending SMS messages " “O2 voicemail is sending a large number of SMS messages. Do you want to allow this app to continue sending messages? ”Deny or AllowI have to hit the Deny button many times for the pop up to go away. Please tell me how to fix this. The app says it cannot connect to my mailbox and to check the settings. There is no information in the settings section that I can change. Very frustrating.  EDIT : verschoben in Englisch  o2_Maria

Good evening, I have a O2 Free M Flex Online contract and I am currently in a different EU country than Germany for a few days. Somehow I am not able to call any number in other EU states, except the country I am currently in and Germany. I get a message saying I am now allowed to make these kind of calls, although my contract includes roaming in EU.I contacted the hotline and I was told the problem would be solved within a couple of hours. 10 hours laters I am still not able to make the calls.This is a phone I use for work and I need to have the ability to make calls in other EU states without limitations, is there a way the issue can be fixed quickly? Thanks for the kind attention,Erica 

Hi, I'm in France for a trip. But I can’t use my data . What should I doWhat should I do?  Edit by o2_Katja: Verschoben in unsere Englisch Community. Edit o2_Manga: übersetzt aus dem Japanischen zu Englisch.

I can’t use my SIM anymore as I have lost my PIN and PUK. I cannot access my online o2 account without my SIM.  I would appreciate some help from o2 moderators. Thanks a lot! Edit by o2_Katja: Moved to our English Community

Good afternoon everyone, I received my handset today with the included sim-card and confirmation email that my tarif plan is initiated but when I attempt to activate the sim-card I receive no SMS containing my phone number and password necessary to register. I have attempted to activate the sim-card five times already but still have no SMS even after requesting a new activation code be sent. Any help would be greatly appreciated.Kind regardsNick Edit by o2_Katja: Verschoben in unsere Englisch Community

Hello Dear My name is Luay Yousif, some days ago i ordered iphone12 pro max and i got it succesfully after i paid 249€ , my question is , how can i pay every month ? Or you will get paid automatic from my bank ? I wish my question is clear Best regards  Edit by o2_Steffen: Beitrag verschoben Mobilfunk → English o2 Community: Mobile

Sir / Madam, i would like to cancel my postpaid o2 contract since one year but I am not receiving any response from o2.I tried calling o2 customer service, but when I request them to talk in English they disconnect my call. i visited the nearest o2 store to cancel my contract, instead they changed my contract to higher price from 10 euros to 25 euros. And it looked like they did it intentionally. I even spoke German and also showed them the Google translator asking to cancel the contract. Very disappointing customer service.Even when I don't use my o2 number for months I have received bills for 70 euros and above for each month. I don't use my o2 number regularly still I receive bills which is very expensive and tough to pay.And ca

Hello i want to cancel my contract but also i want a new lower one… i have two numbers under that contract  is there any chance to keep them?  edit o2_Solveig: moved to English o2 Community : Mobile

Hello O2,  I have got my homespot and the sim is not activated. I have been calling them for many days to avail no further help. Online I am not able to activate as its giving me some error. They say it’s easy to connect and use, trust me its not. I feel in O2 helpline living in 21st century no one speaks english.  Every time i call they just transfer me from one department to the other.  If anyone has the same issue i will be happy to hear how they solved it. Cheers  (Moved to our english community, o2_Michi)

I had a o2 contract (data L - 60GB) for 2 years: May 2019 - April 2021.I want to take a new contract now (unlimited data) for 2 years: July 2021 - June 2023.I lost my old sim card, but my account is still active (90 days not yet over).Can I take a new contract with a new sim card but retain the old o2 number ? edit by o2_Katja: Verschoben in unsere Englisch Community

Yesterday I made an order for one-year data volume and the payment was complete via sofort. But no order confirmation letter has been received. Could you help check with that? (The e-mail used during the order is the same to my forum account) Thank you!Ref. Message (000B01KU3TX3 o2-prepaid-jah) edit o2_Solveig: verschoben von Prepaid zum English-Board

Dear All,I have moved out of county and my number which I am using it for all internet and networking purpose is no more activated and I can’t receive any SMS.So is their any way to deactivate it or buy it online and to be shipping it out of Germany??I need this number ASAP any suggestions.Rgds,Moory Edit by o2_Katja: Verschoben in unsere Englisch Community

I have enabled to auto debit 10 euro every month on 8th of the month. On june 8th my amount was debited from my bank. But the debited amount was not shown in o2 credits or topups. I was not able to auto renew my plan because of this. Please help me in refunding the amount. i also have the transfer details with me Edit by o2_Katja: Verschoben in unsere Englisch Community

Dear @o2_Manga and @o2_MatzeMy contract is expiring in November, but I've read that I can renew it now.Is there any way to book a call with an english speaker or to have a deal via email?I would like to keep an Unlimited tariff with a new iPhoneThank you! edit o2_matze Posting moved from broadband / DSL to mobile contract 

Hello,I just get new contact after 2 year of my old contract finish.I just get new phone and unlimited data package.Here today I just get SMS , it says my 30€ discount deactivated.  From Number: +491760001050 Lieber o2 Kunde, für die Rufnummer 49176xxxxxxxxxxx wurde der Rabatt 30 EUR Kombi-Vorteil deaktiviert. Ihr o2 Team. Can you help me why this is happening?  I don’t want to call , hotline due to my German is not good, can you help me with that.  I am not sure, this is happened, and if I have to pay that 30€ more, I would definitely close my o2 line at this point. Regards,Refikcan Edit by o2_Katja: Verschoben in unsere Englisch Community

I have ordered O2 my Home M LTE/5G on 22nd May, I got a SIM card on 23rd of June, now the SIM card is not active yet. Please help me on this. Note that,I deactivate the PIN via smart phone. edit o2_Tobias: transferred from “digitales Wohnzimmer” to our English Community