English O₂ Community: Mobile

Help! I missed a payment so I transfered the money through bank transfer. But I accidentally wrote the wrong customer number on the reference for my monthly rate when I transferred the payment. And because I wrote the customer number wrong, my internet doesn't work anymore. I transferred the amount again, but how I do i fix the first transfer which is the wrong transfer? Do i get it back? and how long does it take for them to enable my interest access again? Thank you for your help! edit o2_Solveig: verschoben von o2 Mobilfunkvertrag → English o2 Community : Mobile

Hello! Since Monday I am having troubles with my internet. I have a Homespot o2 and Blau mobile phone. Both are having problems establishing video calls via Whatsapp, Zoom and Teams for the past week on 3 OS - Android, Mac and Windows. Is that a known problem around Bonn/Königswinter? I tried resetting the router several times, it did not help.

Unten finden Sie eine deutsche Übersetzung über googletranslate.Hello Community? (no email address to contact but a forum is an interesting solution) I have received my first invoice with an amount of 123 etwas euros, which was not explained to me during my order on the phone. Where does this come from? I have an automatic payment order from my account, and i do not want to pay disagreed amounts now. How do i solve this? Ich habe meine erste Rechnung mit einem Betrag von 123 Euro erhalten, die mir bei meiner Bestellung am Telefon nicht erklärt wurde. Woher kommt das? Ich habe einen automatischen Zahlungsauftrag von meinem Konto und möchte jetzt keine nicht übereinstimmenden Beträge bezahlen. Wie löse ich das? edit o2_Tobias: transferred to our English Community

Hi, I am extremely frustrated because for a week I have been trying to call the customer service everyday to activate a multi card sim. I cannot activate it via Mein O2 because to register it sends a message a to the number that’s not activated yet? i can’t reach a chat service online. Now my old SIM is cancelled and I can’t even make a call to the useless customer service. How can I activate this SIM card?

I accidentaly clicked on early termination of my my-handy contract, I don’t want to cancel it. In my o2 app it says that “The early termination of your o2 My handy contract is being processed.” How to stop it, Kindly help me Edit by MXP_Alex: Moved to English o2 Community

Hello, On Mobilcom Debitel i get an offer for Samsung Galaxy S21Ultra 5G with a onetime payment of 349 Euros and monthly payment of 50 Euros for a 24 months contract with O2 . Whereas if i switch my contract on your online page i have to pay almost 83 euros monthly. SO in 24 months i will pay approximately 400 euros higher. Being an existing customer of yours i find this annoying. Can you provide a better offer for me? Regards edit o2_Solveig: verschoben von o2 Mobilfunk → English O2 Community : Mobile

Hello, I was checking an offer for SAMSUNG GALAXY S21 with Tablet under change of contract to my existing contract. In this situation what happens to my old S8 phone and will I be charged for both phones?

Hallo Team, I need to change my network from o2 to sim.de . The new provider asked for the opt in approval from the previous sim provider. What should I do. If I go through the whatsapp service they are not directing me properly. Someone tell me the way to change from o2 to sim.de. is there any email Id for o2 to contact. Please guide me to change. EDIT : verschoben in Englisch o2_Maria

Hello, I still have 16 months left in my current contract and I am a loyal customer since 2016. I want to order iPhone 12 or 12 Pro. Can I change/extend my current contract into a new one with the iPhone and start the 24 months of the new contract from now? Is it that possible? Thank You!! .

I have the same problem. When I call, my number is showing as private number. FYI, I just made the portability from blau to o2 and after I have received texts about the successful portability I tried to call and it shows always as private nummer.. edit by Thomas3 : separated from a topic in DSL / Router and moved to English-o2-community / mobile

Hello I wish to terminate my contract for another company as I ordered a phone + sim contract but never received the phone and the contract got changed to sim only which is something I do not wish for and I do not approve of the change either Edit by o2_Katja: Verschoben in unsere Englisch Community

Good morning, I got the LTE M but the internet I receive is not enough to have video calls while working from home. So, I cannot keep it. I would like to cancel my contract within the first 14 days. In my intranet I only find the option to finish it at the end of the month but I want to cancel it right now before the first charge will come. How can I do that? Can you help me, please? Thank you!

Good morning, I have order a contract SIM card online since 9 days ago and still haven’t received. I really need connection on my phone, is there a way to cancel the online order and just get this SIM card in the shop? Or get a e-sim sent to my email instead of waiting for this SIM card get to my home? My name was not in the postbox so it might be that postman just refused to leave the letter (I am new in Germany!) I have tried to call the customer service numbers but I can’t understand nothing at all as I don’t understand German. I have tried to use the WhatsApp channel but it keeps trying to take me to myO2 account which I don’t have because I haven’t received the SIM card. Please help!

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Dies geschieht jetzt zum zweiten Mal. Ich habe meinen aktuellen Datentarif abbestellt, neues Guthaben hinzugefügt und dann versucht, einen neuen Smartphone-Datentarif zu abonnieren. Der Betrag wurde abgebucht, aber es wurden keine Daten angezeigt? Was ist zu tun? Edit o2_Vivian: verschoben von Prepaid → English o2 Community: Mobile

I see the threats of lawyers appearing in this community against O2. This usually happens for a number of reasons. Sometimes its used to circumnavigate the original contract because the customer dislikes the terms after a few months, They see other new offers and wants to change the contract terms at an early stage. The other reasons I’ve seen is the language of the contract has not been fully understood,Another reason is the customer has had a misunderstanding in the O2 shop.The final reason is “ contract loop holes. “ I want to say something here which is of my own opinion not O2. Germany has very strict contractual obligations bound in Law. The law in Germany is “water tight.” In general their isn't much flexibility in German mobile contracts once the contact has been signed unless there are other technical reasons such as moving to a area with out cell towers or the death of the contract holder. There is a right of withdrawing from an O2 contract provided the contract was completed

Dear all, my internet speed is just awful. I am working from home and download / upload speed are just awful.. I cannot take the video calls from work. I restarted several times, changed the place where the router is located, but nothing seems to be working. What has happened since Monday (29.03.2021)? My zip code is 51379. regards

Hey all. My problem is simple. I literally can’t go into another room and stay connected to my LTE Homespot M. If I just close a door, I’m down to 800kb/s. How can I improve the signal strength?I have a booster right next to it, and the booster speeds are really low. 3mb/s. I’ve read a lot on here about the Homespot M (after I’ve bought it) and I have to say I’m largely disgusted by o2’s attitude towards customers on here. I just read about a customer paying for 220mb/s never once reaching above 40mb/s… and they just closed the thread. Hopefully I get treated better, but we’ll see.

Me and my husband ordered two prepaid flex tariffs L via website. After filling in the form for the order, we were told that delivery will take 2-3 work days. It has been more than a week yet we still haven’t received the tariffs. The address was correct as well as our personal data. Would be great to get some help on this issue.

I recently got the SIM card for My Home M LTE and used it with Huawei 4GRouter B528 and the internet is working perfectly. But, I am unable to setup the landline to work. There is no Tone at all when I connect a Landline Device to the Router.is there any special configuration for that?

Hello there! I signed up for O2 services(Smart Unlimited) only sim card. I needed phone and fast internet service so that is why I picked Smart Unlimited(up to 10Mbps), however only during the first couple of months used to get the 10Mbps(ONLY after 12am and until 7am) but then after the first two months the internet speed dropped insanely! Now the more I got is 4Mbps. I used to contact o2 for complaining about this issue right from the moment it started but they used to say that there were local base problems until last month they finally gave up on telling me the same lie, and finally admitted that I am only getting 3G at my area(Klein Borstel, Ohlsdorf) I am highly disappointed with the service at this point and I am willing to know if this contract can be cancelled due to o2 is unable to render the services they promised. P.D Why did you remove the customer service via chat??

99% contract applications are approved automatically with out issues, everyone's happy. Sadly I have just seen a post where unfortunately the customers application has been declined. When you apply for a mobile contract . The contract is automatically proofed internally by Telefónica Germany GmbH & Co. OHG Risk Prevention Centre . Information about your credit worthiness is proved by the German SCHUFA. The SCHUFA keeps data to help O2 manage risk factor's including fraud prevention checks to make sure the customer is creditworthy and is able to make the payments on time. If a customer is rejected there are things they can do. First don’t contact customer services. Under German law they will refuse to provide reasons for you rejection. Posting in this community won’t help either. The moderators and employees are not able to provide further information. Please try to remain calm, I've seen posts of anger due to the situation. I’m here to show you what you can do. First write a letter req

Hi, I would like to transfer to another company with my same mobile number. My plan is prepaid with no notice period. how can I do that?

Hi, I would like to adjust my first name as it is supposed to be two words but the spacing is removed in the between. I need to make it accurate to align with my ID so that I could arrnage opt-in. It seems I can't change it by myself as I am using prepaid. Thank you!