English O₂ Community: Mobile

I'm a sim-card user of o2 as you see, last month i called o2 service to terminate my sim card. The staff told me this will end in early April or the end of Mar.. But I found that my bank is still automatically deducted by SIM card fee. I wanted use mein o2 to check what happened to this, but i cant log in with my old account and password, they said i log in with a wrong password too many times and block my account. Now i'm in china and cant do anything with auto-deducting and most importantly, no sim card signal to receive message, how can i contant with staff to ask what happened to my ex-sim-card? Is it successfully terminated? Then why did it still cost? I wont use this anymore, i just get my money back. edit o2_Manga: verschoben von Packs und Optionen hierher

Hello, Good time I have an O2 Free L (2018) contract. (Inklusiv Datenvolumen 60 GB) My NAT type has always been Strict and I can not play with my friends. The router settings do not help me at all. For me, the only way is to use a VPN (Moderate NAT), and that sometimes causes delays. I want to know if o2 can make my internet Open NAT? If it costs money, I will pay. With respect

Paid for a 15 euro recharge. I have a 15 euro credit and *102# says that i need to submit my recharge code to *103#. But I already did that which is why I have a 15 euro credit. So now what do i do Edit o2 Antje: Verschoben von Prepaid zu Englisch

I received a letter and O2 offered me a phone with tariff on discounted rate for extending my contract. Need help in getting in confirming the details and getting the offer (Moved to our english community, o2 Michi)

Hello dear O2 team member, I bought a o2 simcard online and first I charged it using this "o2 my prepaid S" with price 9.99 . I want to change my defalt package to something else. how can I do this? I want another package which is cheaper and with less volume of internet but contains calls and sms. Please guide me for this. Best, Elmira Edit o2 Antje: Verschoben von Prepaid zu Englisch

Dear o2 Team, I am Abu Faizan. My o2 number is 017**** & 017****. I'm an o2 customer since 2019. In September 2019 I bought iPhone 11 from o2. They gave me 2 sims with 10 GB each with a contract of 2 years till August 2021. So, on the last week of February 2021 I had a call from o2 they told me your offer is going to be expair and they extend my contract for two years more that is till March 2023. And I have to pay around 90 euros including my phone installatment every month. I have terminated one of my sim but they told me my sim will terminate on March 2023 because i have a contract with o2 till march 2023. I went to the o2 shop in Münchner Freiheit 7, 80802 München. The guy who did this contract told me it will be cancel within 2 weeks and you will get back to your old contact that is till August 2021. But it’s been more than 4 weeks. And my was self renewed. I can’t afford this. Please kindly help me to resolve this issue. I want to cancel my new contract. Thank you. EDIT: verschob

I am trying to get in touch with someone that speaks english at customer service and I was left on hold for 30 minutes and then the service hung up on me. In store rep Salvatore in Landstuhl use to be so very helpful, but now all he does is take his personal calls and talk for 5 more minutes while you are the only customer to walk into the store. I mistakenly forgot to put the reference number on my bill pay from my banking account and I am trying to get that credited to the correct account. There is no way to do it online and there is no one that is able to help me. If I do not hear anything back in a by tomorrow I will have my bank retract the deposit.

Website gives me errors all the time. Trying to set up the eSim for my Apple Watch? “Aus technischen Gründen können Ihre Daten derzeit nicht vollständig geladen werden. Bitte versuchen Sie es zu einem späteren Zeitpunkt erneut.”. Trying to talk to the customer service bot Aura, “Bitte logge dich ein, damit ich dir bestmöglich helfen und dir personalisierte Informationen zu deinem Vertrag oder deiner Prepaid-Karte geben kann.”, I follow the link, log in and “Ein Fehler ist aufgetreten. Bitte versuche es erneutBei der Authentifizierung ist ein Fehler aufgetreten. Bitte versuche es später noch einmal”. Got a text telling me I can set up Select & Stream in the app with a link, I click the link, I’m taken to the front page of the app, no mention of how to select my “Select & Stream” provider. This is a joke. I can’t use half the services I’m paying for. edit o2_Solveig: verscheoben von o2 SIM-Karte → English o2 Community : Mobile

Hi how do i change my data contract plan? Thanks Edit by o2_Katja: Verschoben von Mobilfunkvertrag zu Englisch

Can I use it for 4 weeks and stop "O2 Free Unlimited Max"? Edit by o2_Katja: Verschoben in unsere Englisch Community

Hello, I have signed a contract on 04.12.2020 in Saturn O2 service. That was an offer “ MSD Offline Black Friday Offer”. I also can send you the offer number if you need. Based of my contract I should pay 34,99Euro per month (also Anschlusspreis:39,99Eur , Datenvolumen:60 GB). But my invoice for both of Jan and Feb was 39,99Euro. I have reported this problem to the Saturn O2 service (in Elbeeinkaufszentrum) many times. They said they are working on it to solve the problem but after 2months still have not got any reasonable answer from them. That is why I am writing my problem here. That would be nice if somebody could help me with this problem, because it is really annoying when I call to following up on this but no body answer !!!!!!!! I am waiting to hearing from you as soon as possible. Thanks, edit o2_Solveig: verschoben von o2 Mobilfunk → English o2 Community : Mobile

I arrived in Germany in october 2020. My wife suggested me to get a O2 prepaid sim card. Since then, every now and then I get charge 99 cents for 30 Mb. The message I receive says this: “Lieber O2 Kunde, Ihr Mobiltelefon hat sich mit dem Internet verbuden, deshalb haben wir für Sie die Surf-Dayflat aktiviert. Ohne Internet-Pack surfen Sie damit für nur 99 Ct. pro Kalendertag (30Mb). Diese Kosten entstehen Ihnen nur dann, wenn Sie sich mit dem Internet verbinden. Ihr O2 Team” I haven’t used the mobile data they are claimining. Even my phone has not the mobile data active. This has happened already 7 times. I’ve been doing homeoffice since my arrival, so I almost never leave home and I don’t need mobile data as I have wifi at home. How can I unable this service??? I don’t want to keep paying 99 cts for something I’m not even using nor needing. (Moved to our english community, o2 Michi)

Hello! I ordered an O2 sim only Free M contract today and received the confirmed order number. Now I have changed my mind on getting a device along with the contract. I did contact O2 via mail that I want to cancel it but they have not responded. The sim has not yet been shipped. How do I proceed with this? Should I wait for them to reply or order a new device and sim contract? (Moved to our english community, o2 Michi)

I started an O2 homespot contract last month, and made the one-time payment of 61 euros. On my installment plan I can see a monthly payment of 3.50 euros monthly. I noticed a debit of 3.50 euros + 46.67 euros on 12.04.2021. I have no idea what this is for ? All effort to reach customer service have not been successful. Please I need help. Thanks Edit by o2_Katja: Verschoben in unseren Englischbereich

Dear Team, I would like to add a new device (mobile phone / tablet) to my current contract. I tried the “Contract Change & Extension” column, however, there were only options for data volume increase. I saw an offer with 10GB + iPad Air, is it possible to change my current contract to this one? Thank you in advance. Kind regards, edit o2_Solveig: verschoben von Mobilfunk → English o2 Community : Mobile

Hello, I have buy a iPhone from o2. My monthly payment is 65 euro. But the monthly payment is not taken from my account. Can you please explain me why this is halppen?

I’ve ordered prepaid SIM card and it reached to me day before yesterday via post. Then yesterday I’ve activated my sim card via POST IDENT. I saw it is activated after restarting my phone. Got few messages. One of them were I need to recharge within 48 hours. But after few hours I can see there is no signal in my phone. I am using dual sim card phone. my another sim card has network signal perfectly. Also I’ve removed my old sim card, switched sim slot, restarted phone several times, but my moble phone does not show any sim card even inserted in it. What should I do now? Is it a problem with recharge? Is it possible to recharge without sim card signal? I’ve O2 DSL connection. But I cannot see any option to add my prepaid card number to my O2 account. So I went to register my sim card, but it is sending SMS code, which I am unable to receive because sim card is dead. (Moved to our english community, o2 Michi)

I have an O2 loop sim card and I want to change the plan to O2 Free M Flex Partnerkarte mit 20 GB but I cannot buy it, i don’t know why i tried to buy it so many times and i have a number from Telekom that I want to use but i don’t know how to do “Rufnummermitnahme”. Thanks a lot edit o2_Solveig: verschoben von Mobilfunk: Vertrag & Tarife → English o2 Community : Mobile

Hello, I topped up my prepaid simcard by using mein 02 app and with credit card today. However it has been an hour and the credits have not topped up to my account but the amount is deducted from my debit card. Can you please check? Because I urgently need to make phone calls. Edit by o2_Katja: Verschoben von Prepaid zu Englisch

I have HomeSpot Data Spot Unlimited Online and use it for Home-Office last 2 months the internet connection became very unstable simply unusableand not possible to do work at all. I did some investigation and find out The simple ping shows that regular delays 40~50ms jumps to 700~800ms and more frequently to timeouts. HomeSpot connect change from Cell ID: 5175567 to Cell ID: 5175555 and problem appears. There are some problem with Cell ID: 5175555, it has stronger signal, but do not have internet. This issue requires quick solution And compensation from O2.

Help! I missed a payment so I transfered the money through bank transfer. But I accidentally wrote the wrong customer number on the reference for my monthly rate when I transferred the payment. And because I wrote the customer number wrong, my internet doesn't work anymore. I transferred the amount again, but how I do i fix the first transfer which is the wrong transfer? Do i get it back? and how long does it take for them to enable my interest access again? Thank you for your help! edit o2_Solveig: verschoben von o2 Mobilfunkvertrag → English o2 Community : Mobile

Hello! Since Monday I am having troubles with my internet. I have a Homespot o2 and Blau mobile phone. Both are having problems establishing video calls via Whatsapp, Zoom and Teams for the past week on 3 OS - Android, Mac and Windows. Is that a known problem around Bonn/Königswinter? I tried resetting the router several times, it did not help.

Unten finden Sie eine deutsche Übersetzung über googletranslate.Hello Community? (no email address to contact but a forum is an interesting solution) I have received my first invoice with an amount of 123 etwas euros, which was not explained to me during my order on the phone. Where does this come from? I have an automatic payment order from my account, and i do not want to pay disagreed amounts now. How do i solve this? Ich habe meine erste Rechnung mit einem Betrag von 123 Euro erhalten, die mir bei meiner Bestellung am Telefon nicht erklärt wurde. Woher kommt das? Ich habe einen automatischen Zahlungsauftrag von meinem Konto und möchte jetzt keine nicht übereinstimmenden Beträge bezahlen. Wie löse ich das? edit o2_Tobias: transferred to our English Community

Hi, I am extremely frustrated because for a week I have been trying to call the customer service everyday to activate a multi card sim. I cannot activate it via Mein O2 because to register it sends a message a to the number that’s not activated yet? i can’t reach a chat service online. Now my old SIM is cancelled and I can’t even make a call to the useless customer service. How can I activate this SIM card?

I accidentaly clicked on early termination of my my-handy contract, I don’t want to cancel it. In my o2 app it says that “The early termination of your o2 My handy contract is being processed.” How to stop it, Kindly help me Edit by MXP_Alex: Moved to English o2 Community