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Hello, I ordered a sim card a week ago and it still has not arrived, how can I change the address

 

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Edit o2_Jessica: moved the thread to the English forum.

Hello @Ahmad Hussein,

thank you for your enquiry with us in the o2 community. Unfortunately, we currently need a few days to process all requests. For the time being, I have moved your post to the English section of our forum!
Just for your information: here you will also find many helpful FAQs in English, where many different topics and questions are already covered.
You can find the FAQ here:

Now to your question: has the issue perhaps been resolved in the meantime? Or do you still need support?
Is it an exchange sim card? Or is it a new contract?

Kind regards
Jessica :sunflower:

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