English O₂ Community: Mobile

O2 HomeSpot is simply catastrofical. I have highest package which promises speed 100mbs but I can't even load my email on that I have been using it for one and half month but I have enough already I always told myself to give it one more chance but its terrible I don't understand how you can sell such a shit. I tryed to put simcard into my phone to measure speed to see if there is no problem with router and it was even worse the best I could get was like 2mbs of speed my simcard from Slovakia is way faster and its from different country tell me how is it possible? I want to cancel it immediately and here I send you picture of usuall speed of the service which is not even working not even close to the promises. Package is supposed to cost 35euros and they want to charge me 65 for some reason. You are not going to see a cent from me because you haven't delivered working product..  edit o2_Solveig: verschoben von Prepaid→ English o2 Community:

I order for an Apple IPad Air. Last month July, the Geschäftskunden says it comes with 20GB and 3GB SIM cards.  I am already an O2 subscriber which means I already have a o2 since over 17months now. Please I don’t need the SIM card but the iPad.  Please how can I cancel this contract.   Edit by o2_Katja: Moved to our English Community

Hello,We will be traveling to Canada for a couple of months this year. With my O2 plan (O2 Free L Connect (LTE/5G)) what will be the cost to receive SMS messages from Germany? I will need to receive the codes to log into my online banking, etc… while away quite often. Thanks in advance for your help.Kind regards,David

Hello, A friend of mine bought my prepaid O2 Sim for me. Her name is showing up on the account. I saw that I must fill out a form to change the ownership to me, but do I have to send the change through Post? Is there any way to do it online?Please advise.Trisha

How much will the cost of phone call in uk in 35 minutes or 45 minutes please let me know thanks Edit o2_Larissa: transfered to English o2 Community: Mobile

Helloi want to change the owner of contract. My daughter wants to own it? What to do?edit o2_Manga: verschoben zu Englisch Mobile

Million dollar question: WHY do you make it so challenging to get an invoice??It’s very simple really. I paid for something, you delivered, and now we have to prove that transaction to the big boys - so why the complications? It’s probably easier to get an invoice from the black market. Then to top it off, you want to charge me to get my invoice? That must be a joke, it’s ridiculous.But there must be a reason for an empire like yourself to pull this off… so again I ask: WHY?Edit o2_Lars: Moved from Mobile/Prepaid to English/Mobile

Hello, I just want to ask if there is a problem on your website now? I have been trying to order a sim with tarif and unfortunately when I proceed to cart error appear.  https://login.o2online.de/auth/login?goto=https%3A%2F%2Fwww.o2online.de%2Fe-shop%2Fwarenkorb%2Fweiter-nach-login That is the redirection page but not loading or showing anything.Note: I am already logged in when I proceeded. Regards, Edit by o2_Katja: Verschoben in unsere Englisch Community

Dear O2 Team, There seems misleading/incomplete/gap in recharge information given in the Mein O2 app (from smartphone) and that in the website when logged in through a computer (desktop/laptop). I made a recharge of ‘o2 my Prepaid S’ that was priced as 4.99 Euros in the Mine O2 app (in the smartphone). On expiry of the validity of the plan (after 28 days), there was insufficient balance due to which the previous recharge of ‘o2 my Prepaid S’ was waiting to be recharged after there was enough money in my account. The price of the plan ‘o2 my Prepaid S’ was still showing to be 4.99 Euros in the app (from the smartphone). Thus, I made a recharge of 10 euros. Then I saw that 9.99 euros has been deducted from my account balance!I was surprised, and then checking meticulously, THERE WAS INFORMATION DIFFERENCE found in the website and the app from the Smartphone. In the website, it was written that ‘Einstiegerprise’ is 4.99 euros and ‘Folgendepreis’ is 9.

I changed my plan yesterday to my prepaid M plan in mobile application and I got an email that writes; *) Sie können Ihr Widerrufsrecht innerhalb von 14 Tagen geltend machen.and I canceled my prepaid M plan but cost of the package has taken my balance and didn’t get refund. I have still also prepaid L plan in my account.Is it possible to get refund of the package which I didn’t use it and continue with my prepaid L plan. Thanks.

How will I pay my O2 bill online. Thank You. Edit by o2_Katja: Moved to our English Community

Hi, I have a problem with my number. I got my number yesterday. Right now, when I call someone, the other person sees my number as “no caller id”. Could you please guide me on how can I fix this problem or is there any way that you can solve it on my behalf?  Thanks.

Edit...never mind

I want to try conference call with my o2 sim card, but failed. I am not sure if this feature is already activated or not.Is there someone here can help me to check it? If it is currently deactivated,  please help to activate it. thanks in advance.edit o2_Manga: verschoben zu Englisch von SIM Karte 

My contract with vodafone will end this month and I want to move to a prepaid O2 number. How can I transfer my vodafone number to o2? thanks :) edit o2_Manga: verschoben zu English Mobile

hi‍♂️‍♂️ why there is no way to chat with o2 service ‍♂️ I am tired of this situation.I can not speak online or speak on video chat bus my Eng and deutsch is not enough good to speak online.so I need to chat or email.o2 pls do sth ahhhhhh ‍♂️ any body know any mail or direct chat .they didn't answer in WhatsApp.pls help tnx a million Edit by o2_Katja: Verschoben in unsere Englisch Com

Hello to English Support, Thanks for bein there. I would like to ask what will happen if I transferred immediately the booked bank transfer? I am not that good at Deutsch that is why when I saw a pending transaction on my bank account I just transferred. And the booked transferred will be credited on a week after. Thanks in advance for the help. Regardsedit o2_Manga: verschoben von Mobilfunkvertrag zu Englisch Mobile

Hello, I ordered a sim card a week ago and it still has not arrived, how can I change the address _____________Edit o2_Jessica: moved the thread to the English forum.

Hello!I have a few questions regarding changing my plan “my Prepaid S” to cheaper options such as “my Prepaid Basic” or “my Prepaid Data Pack S.” I'm considering to do so as I’m staying at home past 1 year and a half due to pandemic and I often end up not using the data at all. I still want to use some Internet when I go out, which happens only a couple of days a month.Here are my questions. If I want to do what I said above, can I simply cancel “my Prepaid S” and activate “my Prepaid Basic” or “my Prepaid Data Pack S” online? Is there anything I have to be worried about considering changing the plans? (Will I be able to still change back to “my Prepaid S” online in the future with no problem if I want to? I'm afraid of the worst case that I won't be able to use my current SIM card anymore if I do anything wrong in the process of changing plans back and forth...) Looking forward to hearing from you.Thank you.

Hello,My phone was returned today due to delivery address issues and i would really love to get it back ..Please someone advise the way foward.edit o2_Manga: verschoben zu Englisch Mobile von Vertrag

Returned phone got the mail of refund but still didn't refunded the money which was charged from my account. would you please check how long it will take to get back my money into account. Thanks in advance!

Hi everyone  my boyfriend  made an o2  sim only contracts contracts  on 14.july 2021 and  last month  invoice  is due for payment  and he hasn't paid  for it so I just want to know  what will be the outcome if he doesn't pay because  he just started working  and don't have money to pay at the moment  .the amount is about 212euro will o2 charge  him to court, will they block the sim cards or will they automatically cancel the contract  . We try contacting o2 but to no avail  pls we need help. We based in germany 🇩🇪 

Hello i have one question. Sorry i dont speak German language very good. I have sim o2 since 1 year. And i am using it i have account on app o2 too. What i wanted to ask, when i click your Angebot - for iphone 12 pro max and airpods with unlimited internet it says, like my account have not Laufzeit vertrag. So i wanted to ask, what i need to do, to get that vertrag and to get that mobile so i pay mothly 70-80€. Like in that price to be mobile and prepaid or what you call it. Btw i have vissum on 5 years, i work as krankenplfeger with good paymant. I have money from side also , so what can i do, to ger that phone instantly with airpods and your internet option. ?edit o2_Manga: verschoben zu Englisch

Hello my customer number is :xxxI did contract with a sparhandy and the contract details was : this but i am paying 46.04 Euro I should have pay 64.99 Euro? Per month and i should also pay connection fee? But first Bill i got is : 46.04 Euro can you explain me this why this is happening? Why i am paying less at the moment?  edit o2_Manga: verschoben zu Englisch Mobile o2 Free Unlimited Max Handy5Grundgebühr 64,99 € | Mindestumsatz: 0,00 € | Anschlussgebühr: 39,99 € (Anschlusspreis) 39,99 € 64,99€ Optionen     Keine Option ausgewählt. 0,00 € 0,00 € Versand     Versandkosten 0,00 €   Gesamtsumme 202,99 €