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(Rechung)My mobile internet is still blocked after payment , Why ?


Hello , i paid my bill in saturday using a German bank account (also i used a Instant option) , but still i cannot use my mobile internet . I didn’t get any confirm via SMS or something like that . I checked the iban and the title of this transaction.  Can i sens screenahot with confirmation of this transaction somwhere to Speed up all the procedures ? 

 

Edit by o2_Katja: Verschoben in unseren schicken Englischbereich

Lösung von bs0

The process is automatic and there is no way to speed it up. It can take 2 working days to process your payment, so the SIM should be unblocked today or tomorrow. You will need to restart your phone.

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12 Antworten

bs0
Profi
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  • Profi
  • 41015 Antworten
  • Lösung
  • 19. Januar 2021

The process is automatic and there is no way to speed it up. It can take 2 working days to process your payment, so the SIM should be unblocked today or tomorrow. You will need to restart your phone.


  • Autor
  • Neuling
  • 1 Antwort
  • 19. Januar 2021

Okay, so i called hotline and they told me that payment is confirmed all good , today i”ll get my functions back. But nothing happend sometimes i”ve got an lte sign for maybe 2 seconds and again 3G . Well i”ll wait till tomorrow . 


o2_Ines
  • Moderatorin
  • 5128 Antworten
  • 27. Januar 2021

Hello @Grzesiek, welcome at our community.

Is everything fine now? Please let me know. :slight_smile:

Kind regards, Ines.


  • Neuling
  • 2 Antworten
  • 28. Januar 2021

Hi Team, 

Can you please help me explaining the deduction from telefonica?

Tired of calling 089787979400. 

I need someone to assist me in English 

Regards

 

 


bs0
Profi
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  • Profi
  • 41015 Antworten
  • 28. Januar 2021

What “deduction”? You can get help here but you will need to explain your problem first.


o2_Ines
  • Moderatorin
  • 5128 Antworten
  • 8. Februar 2021

Hello @bala207134, welcome at our community.

Sure, we are happy to help you. What is your question? :relaxed:

Kind regards, Ines.


  • Neuling
  • 3 Antworten
  • 13. September 2021

Hello, I have the same issue, my account is still blocked even though it’s been one week since I paid the bill. Can you please help? 


bs0
Profi
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  • Profi
  • 41015 Antworten
  • 13. September 2021

You will need to call customer services. Did you transfer the payment to the account shown on the invoice and enter just your customer number as the reference?


  • Neuling
  • 3 Antworten
  • 13. September 2021

Yes I transferred  the payment to the right account but forgot to specify the Reference 😔


o2_Lars
  • Moderator
  • 23295 Antworten
  • 15. September 2021

Hello @hasnae, welcome to our o2 community :-)

I am sorry to hear there were issues regarding your mobile connection. As far as I understand you were already in touch with our customer service and your questions wer answered? Is the mobile network working again as it should? :-)

Regards,

Lars


  • Neuling
  • 3 Antworten
  • 15. September 2021

HI @o2_Lars, yes I have called the customer service and my internet is working now.

Thanks for your support.


o2_Tobias
  • 11690 Antworten
  • 16. September 2021

Hi @hasnae

nice to read that everything is clarified now concerning your payment. 

If you have any further questions, just come back here to our English Community. 

Further instructions for open payments please find here: 

 

Loving greetings,

Tobias