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I input the bank info to top up the plan, though it didn’t increase immediately. Instead, it says “waiting to be ordered” for a couple of days now. How long does this take to proceed? Can I change the payment method to make it effective immediately?

Has the bank transfer been credited to your account?

 

Which method did you choose to top up?
If your balance falls below 4 euros?
On a specific day of the month?
Top up when there is not enough credit for a package?

I chose “top up with direct debit”. My balance is 0.01 Euro now, need to top up immediately. I tried “express top up with credit card” but it was an error and says to contact customer service.

Do you have the option of picking up a top-up card at a supermarket, gas station, etc.?
The credit can also be topped up directly in an o2 shop.

OK I will try to get a top up card then. Thank you.

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