Hello , i paid my bill in saturday using a German bank account (also i used a Instant option) , but still i cannot use my mobile internet . I didn’t get any confirm via SMS or something like that . I checked the iban and the title of this transaction. Can i sens screenahot with confirmation of this transaction somwhere to Speed up all the procedures ?
Edit by o2_Katja: Verschoben in unseren schicken Englischbereich
Lösung von bs0
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+7
The process is automatic and there is no way to speed it up. It can take 2 working days to process your payment, so the SIM should be unblocked today or tomorrow. You will need to restart your phone.
Okay, so i called hotline and they told me that payment is confirmed all good , today i”ll get my functions back. But nothing happend sometimes i”ve got an lte sign for maybe 2 seconds and again 3G . Well i”ll wait till tomorrow .
Hello
Is everything fine now? Please let me know. 
Kind regards, Ines.
Hi Team,
Can you please help me explaining the deduction from telefonica?
Tired of calling 089787979400.
I need someone to assist me in English
Regards
+7
What “deduction”? You can get help here but you will need to explain your problem first.
Hello
Sure, we are happy to help you. What is your question? 
Kind regards, Ines.
Hello, I have the same issue, my account is still blocked even though it’s been one week since I paid the bill. Can you please help?
+7
You will need to call customer services. Did you transfer the payment to the account shown on the invoice and enter just your customer number as the reference?
Yes I transferred the payment to the right account but forgot to specify the Reference 😔
Hello
I am sorry to hear there were issues regarding your mobile connection. As far as I understand you were already in touch with our customer service and your questions wer answered? Is the mobile network working again as it should? :-)
Regards,
Lars
HI
Thanks for your support.
Hi
nice to read that everything is clarified now concerning your payment.
If you have any further questions, just come back here to our English Community.
Further instructions for open payments please find here:
Loving greetings,
Tobias
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