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overcharged many times

M
Rang

Hello,

Unfortunately I have been charged too many times during the past 2-3 months, also for roaming since I live at the border with Switzerland and by mistake my data roaming was on, I charged so much and I didn’t even know about it. I also realized that not all the receipts are in the history of my account, but I have them in my bank account to prove. Please help me and review my receipts and let me know as soon as possible! I can’t continue with o2 like this anymore!

 

Edit by o2_Katja: Moved to our English Community

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Lösung von o2_Manga 7 September 2021, 15:13

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5 Antworten

bs0
Rang
Benutzerebene 7
Abzeichen +7

To prevent being charged for roaming in Switzerland in future you will need to make sure that you deactivate the automatic network selection in your phone.

What receipts are you referring to?

 

In einem Diskussionforum werden Meinungen ausgetauscht. Meine Beiträge in diesem Kunden-helfen-Kunden-Forum stellen meine persönliche Meinung dar.
M
Rang

During the August I have paid once 90,46€ on 12th, then I’ve received a message on my phone to pay 66€ on 25th. Then again last night I’ve got an email that the total for August to be paid is 132€ !!!

how many times should I pay for August? 
once it’s for my iPhone 12 pro which is fixed, the rest are just for roaming?!

please have a look and let me know.

o2_Manga

Hi @Mia9393 

welcome to our community. :slight_smile:

Unfortunately we are unable to assist you in this matter because you disagreed to save the itemized bill within your invoice. So we have no chance to take a look into these connections you made. 

For future invoices: shall we save the itemized bill? Shall we block data and voice usage abroad if you want to make sure not getting into foreign networks unintentionally?

Otherwise you have to choose o2 network manually as @bs0 suggested.

Greeetings

 

Konnte dein Anliegen gelöst werden? Dann freut sich der Helfer, wenn du seine Antwort als Lösung markierst.
M
Rang

Thanks for your reply, I can prepare all the invoices for you and send them! Because I don’t want to pay extra now for no reason.

o2_Lars
Benutzerebene 7

Hello @Mia9393,

it is not the invoice itself that is the issue, it is the itemized connection list. 

Please make sure that your mobile phone is not connecing to the networks in Switzerland since it is an non EU country so additional fees apply for datra usage and for calls or SMS while being in this networks.

Regards,

Lars

≋ Schnickschnack. Gedöns. Krams. Spiel, Spaß, Spannung ➤➤➤ g.o2.de/wcr ≋

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