English O₂ Community: Mobile

Hello, there’s dsl outage since more than 3 days in 10405 Berlini cannot unfortunately get any help through the hotline!already tried:reset the router changed the dsl wall cable connect to o2.box with lan and wifi the o2.box homepage always shows either one of these:oredit o2_Tobias: transferred from “DSL: Vertrag & Tarife” to “English Community (mobile)”Edit o2_Larissa: moved to English o2 Comm

There is no internet connection in Sinzheim, germany. Is there a problem with the connection and if so when is supposed to be normal again?? Edit: Moved to English Mobile - o2_Kurt

Hi! I have 2GB left in my Prepaid Data Pack but I’m getting no LTE (or 5g) service whatsoever, just E. This is really frustrating. can someone help?   

Hello , i paid my bill in saturday using a German bank account (also i used a Instant option) , but still i cannot use my mobile internet . I didn’t get any confirm via SMS or something like that . I checked the iban and the title of this transaction.  Can i sens screenahot with confirmation of this transaction somwhere to Speed up all the procedures ?  Edit by o2_Katja: Verschoben in unseren schicken Englischbereich

Hello everyone, I have some issues porting my number to O2 (prepaid).At the moment, I have my phone number with Congstar. I filled out the transfer form for prepaid: link 1 and link 2  . Now I am allowed to transfer it to any provider (I got the confirmation email from Congstar).10 days have passed and I haven't got any reply from O2 yet, whether the process was successful or not. Is there any possibility to check if the number will be ported next week or to find out more about the current status?The data I used to fill out the O2 form to have my phone number transferred from Congstar to O2 is the data stored in my Congstar profile.Did any of you have any similar problem

Hi, Until August I could receive SMS, specially for the Two-Factor authentication, but since then I can no longer receive SMS. I read that I should do a change regarding the settings on the multicard, but I can’t find where I could do that change. Regards,Daniel Moreano. Edit by o2_Katja: Moved to our English Community

Hello Team, I recharge my account with 10Euro and after that I saw 9.99 Euro was automatically charged and all my balance wasted, I then deactivate the package as I was in process of my Operator change to Vodafone what happened to me is10 Euro balance got wasted I didn’t even use 9.99 Euro package (3.5 GB with Alle Flat)Please refund my amount or atleast allow me to use package whatever is possible.I tried to call Support but no luck. waiting for kind response. Edit by o2_Katja: Verschoben von Prepaid in unsere Englisch Community

Hello,Unfortunately I have been charged too many times during the past 2-3 months, also for roaming since I live at the border with Switzerland and by mistake my data roaming was on, I charged so much and I didn’t even know about it. I also realized that not all the receipts are in the history of my account, but I have them in my bank account to prove. Please help me and review my receipts and let me know as soon as possible! I can’t continue with o2 like this anymore! Edit by o2_Katja: Moved to our English Community

Hello,I am staying in Germany  for three months, and bought a prepaid card in a supermarket, when try to register to activate de SIM card, got the message “The address entered has not been recognized. Please enter it again.”, when inserting the address where I am staying, went to o2 store, but cannot help me.  edit o2_Tobias: moved from o2 Prepaid to our English Community

Hallo my wife and me have a partner card o2 M 10GB what is the best Tarif for both of us without paying more on the Bill we have 15€ on the total bill both we pay now each 15 euro every month with 10 GB 

Hey all, I am new to Germany and just activated a prepaid sim card. I have attempted to pay the bill multiple times online and on the app, but it keeps telling me that it is unable to accept any payments at this time. I want a recurring monthly plan, but nothing is working and I have no idea how to get mobile data on my phone without being able to pay for the plan. Any suggestions would be very helpful! Thanks! 

Hi all, I have a prepaid simcard. And I want buy “O2 Free L Boost Partnerkarte mit 120 GB” which is 22.49 euro for o2 customers instead 44.49 euro.But I cant buy it because I am told that “Auf dem aktuell verwendeten Account ist kein Vertrag mit Laufzeit hinterlegt. Bitte loggen Sie sich mit einem entsprechenden Account ein, um die Produkte mit Bestandskundenvorteilen kaufen zu können.” How am I supposed to buy O2 Free L Boost Partnerkarte mit 120 GB for 22.49 euro instead 44.49 euro? 

Hi, I ordered a new connection with phone contract and it was shipped to my address. In DHL website it says that “The recipient refused to accept the shipment”, however I have not got any notification from DHL. Are they Ninjas or what? I was at home ( I work from home) for the whole day and it was mentioned that they tried to deliver at 14:00. This is ridiculous and how I can get back in track with my contract now? If not, I will cancel this and make a new contract. Please suggest some alternatives :)Edit o2_Larissa: moved to English o2 Community: Mobile

Bonjour  je veux savoir, j'ai une carte sim o2 et je veux savoir quel code dois je composer pour savoir combien je possède de solde internet dans ma carte sim .merci

My prepaid account shows the balance of 10.06 Euro already and still I am being charged 10 Euros twice . Why ? That too twice in a single day. What extra service is being provided by O2 to be charged like this? And why ????edit o2_Manga: verschoben zu English Mobile

Hello, I am currently using esim with my iphone. But i will start to use Android Phone. My old pyschical sim is also with me.  How can i activate old pyschical sim?Or do i need to order a New sim card? Edit by o2_Juliane: Moved to English Community 

Dear O2,I had activated my pre-paid in a O2 Shop, according to the documentation, around 24 hours later, an email must be sent with the confirmation of the registration of the SIM card to my email inbox. However, this has never happened. On the other side, once I want to activate the SIM card, it is said that is active, but I have no internet data. Can anyone help me? BestEdit o2_Larissa: moved to English o2 Community: Mobile

Hello. I ordered cell phone with sim package. And yesterday i received cellphone. And how long it takes to get the sim. Thank you. This is my order number. WSHW41XXXEdit o2_Larissa: moved to English o2 Community: MobileAlso edited the ordernumber. You write in an open community. Please don´t write personal data like order numbers, adresses or your customer number

I have Prepaid loop SIM, at this moment i have an active offer L will expire today and i had already buy M package, my question is should i cancel the old Package L manually? Because i’m afraid if the package will automatically renewed? I have money in my balance and i don’t want to buy this Package again,what you suggested me to do?  

Hello, i am new in Deutschland and first thing I did was taken a SIM card from a local store in Munich. The guy at the store only had O2 L plan and I bought the sim. Later in Mein O2 app I found other plans which are less expensive and suited to my requirement for example plan S. How to change the plan from L to S?Thank you in advance. 

Hi,  I have an O2 contract for my DSL and another for my mobile. Unfortunately I have no internet and land phone service since the 20th of July (more than 1.5 months right now). I had to call the O2 customer care numbers (every day) to get an update on the issue. I had called both the English and German lines (089666630081 & 089787979400) for this from my O2 Mobile, since the land phone was out of service. Last month I got a bill of around 66 Euro (normally I pay 9.99 / month, I only have 50 minutes of free calls to other numbers), and I saw that O2 charged me for all the customer care calls (which mostly keeps you waiting for around 30 minutes on average). The customer care personal whom I talked to last month was kind enough to waive off all the calls which I made to O2 customer care regarding my DSL issue. Since the issue is still not resolved I have recievied another bill of around 102 Euro this month which mostly contains charges for the customer care calls th

Hello, I just bought my prepaid SIM card today. It was the 9.99EU for 3.5 GB. However, when I use the it, the data speed is extremely slow with 0.04 mbps download (see picture below). Can anyone help me with this?Edit o2_Larissa: moved to English o2 Community: Mobile

I have moved to different country in march and I am yet to cancel my German residency but my visa has already expired.Becuase of this i would like to suspend my account for time being and would like to continue when I come back to germany.Edit o2_Larissa: moved to English o2 Community: Mobile 

Hello there.I need some assistance with an issue that is not clear to me. It's about my Handyvertrag Ratenplan. Kindly let me know how to go about it. 

Hey guys. I’ve moved over from England a couple of weeks ago and I've purchased my first german pre paid sim card (an O2 sim card from the local Kaufland). So, Whenever I try to activate the card I get an error message saying that my address isnt good. “Unfortunately, the address provided was not recognized. Please re-enter it.” It is a local address, when I put in the post code the city and street comes up without a problem. I’ve tried it on my mobile and pc. Can someone please help me ? Regards, DanEdit o2_Larissa: moved to English o2 Community: Mobile