It is not possible to switch from a fixed term contract to a Flex contract. However, if you leave Germany permanently, you should be able to terminate your contract at that point.

Thank you for your response,

Will i incur termination fees when i terminate my contract permanently?

Secondly, if i take up another contract, at any point in future could i change the contract to include a mobile phone or it has to be at the start of the contract only?

Yes. You would have to pay the amount due for 3 months of your tarrif (this 'penalty' is based on the statutory rule for DSL contracts, though for mobile contracts the early termination is a good will gesture).

You can buy a mobile phone at any time but you can only get a hardware discount if it is purchased at the same time as concluding the mobile contract.

Hi @Sally23 

if you want to change you contract and tariff we can make you an offer. 

Could you please tell us which tariff you are interessted in and which mobile

phone you would like to have an offer for? 

Our colleagues will make you an offer via e-mail.

Best Regards Matze 

Hi @Sally23 ,

so far you have not reported back. Were you able to clarify your request via another contact channel?
Please contact us again if you still have questions. 

Best regards Maria

Hi @o2_Maria,

I was able to extend my contract for now. Thank you for reaching out.

Regards,

Sally.

Hi @Sally23, 

nice that you already extended your contract. 

In case that you will leave Germany permanently during your duration, please read the following instructions: 

Loving greetings,

Tobias