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I Moved out of Germany and I need to terminate my mobile account

D
Rang

Hello,

 

I have the plan O 2 Free L Flex Online, but I need to cancel as I moved back to Brazil.

How can I proceed with this termination?

 

Can I cancel it online? I can provide documentation confirming that I deregistered from Germany.

 

Thanks

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Lösung von bs0 31 May 2021, 22:51

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6 Antworten

bs0
Rang
Benutzerebene 7
Abzeichen +7

If you have a Flex contract you just need to send a letter requesting termination as your contract does not have a fixed minimum term.

In einem Diskussionforum werden Meinungen ausgetauscht. Meine Beiträge in diesem Kunden-helfen-Kunden-Forum stellen meine persönliche Meinung dar.
o2_Manga

Hi @doppo 

welcome to our community. :relaxed:

I regret that you decided to cancel your contract but moving home is certainly a good reason. Did you already succeed to request your cancellation?

Thanks to @bs0 for assistance.

Greetings

Konnte dein Anliegen gelöst werden? Dann freut sich der Helfer, wenn du seine Antwort als Lösung markierst.
D
Rang

Hi @doppo 

welcome to our community. :relaxed:

I regret that you decided to cancel your contract but moving home is certainly a good reason. Did you already succeed to request your cancellation?

Thanks to @bs0 for assistance.

Greetings

Hi o2_Manga,

 

Actually I did not suceed yet. Is there any possibility to get some help with that? In online form?

As I don’t speak german, calling is not an option.

I can provide any information, like the Abmeldung, but I need it closed.

Thanks for any input on the matter.

o2_Kurt

Hi @doppo ,

 

you´ve already set the cancellation flat back in May of this year. Since this is a flex contract, the cancellation is set to the 22nd of July 2021.

The cancellation date can also be found in the “Mein o2”-Portal and app, as well as in the most recent bill :hugging:

 

If you have further questions, please let us know here!

 

Best reagrds,
Kurt

Signatur :)
D
Rang

Hello, 

Sorry I ended up opening a new thread because of payment issues (

 ) , can someone help me?

As per the last message, the last invoice should be July/August.

But I got one charge of 2.9 EUR refused for lack of funds on the bank account, so I contacted the customer support and they told me to transfer the money to O2 IBAN adding the details in the payment purpose, and so I did.

Now I just received a new invoice, of 6.9 EUR, with the following details:

 

Sorry guys, but I really need help closign this account, how can I proceed?

  • Should I guarantee that the bank account has enough funds and the debit will happen on October 1?
  • How to guarantee that I will not receive anymore charges/invoices? Is there a termination notice confirming that there are no more open debits in the contract?

Thanks in advance.

o2_Larissa

Hi @doppo,
I answered you in your new post.
Kind regards
Larissa

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