I Moved out of Germany and I need to terminate my mobile account

If you have a Flex contract you just need to send a letter requesting termination as your contract does not have a fixed minimum term.

Hi @doppo 

welcome to our community. 

I regret that you decided to cancel your contract but moving home is certainly a good reason. Did you already succeed to request your cancellation?

Thanks to @bs0 for assistance.

Greetings

Hi o2_Manga,

Actually I did not suceed yet. Is there any possibility to get some help with that? In online form?

As I don’t speak german, calling is not an option.

I can provide any information, like the Abmeldung, but I need it closed.

Thanks for any input on the matter.

Hi @doppo ,

you´ve already set the cancellation flat back in May of this year. Since this is a flex contract, the cancellation is set to the 22nd of July 2021.

The cancellation date can also be found in the “Mein o2”-Portal and app, as well as in the most recent bill

If you have further questions, please let us know here!

Best reagrds,
Kurt

Hello, 

Sorry I ended up opening a new thread because of payment issues (

 ) , can someone help me?

As per the last message, the last invoice should be July/August.

But I got one charge of 2.9 EUR refused for lack of funds on the bank account, so I contacted the customer support and they told me to transfer the money to O2 IBAN adding the details in the payment purpose, and so I did.

Now I just received a new invoice, of 6.9 EUR, with the following details:

Sorry guys, but I really need help closign this account, how can I proceed?

• Should I guarantee that the bank account has enough funds and the debit will happen on October 1?
• How to guarantee that I will not receive anymore charges/invoices? Is there a termination notice confirming that there are no more open debits in the contract?

Thanks in advance.

Hi @doppo,
I answered you in your new post.
Kind regards
Larissa