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Hello. This is SunflowerCat-25.

On August 29th, my iPhone SE2 was stolen, and my SIM card was also stolen at the same time.
We contacted O2 Prepaid Hotline about this problem. Then, a charged person of O2 Prepaid Hotline asked me to write the O2 form 'Prepaid – Besitzerwechsel' and send it to the the following address:

Telefónica Germany GmbH & Co. OHG
O2 Prepaid Kundenbetreuung
90345 Nürnberg

 

However, even though I sent the O2 form to the address above no less than twice, the both seems to have not been delivered to the address.  Is the address above really correct?  I think it is wrong or changed.  Please answer this question within today.   


Thank you for your support.  

SunflowerCat-25

Edit o2_Larissa: moved to English o2 Community: Mobile

@SunflowerCat-25 

This is the correct address. You can also call this number 089787979400

Best regards

juniorspapa

juniorspapa-san,

 

Thank you very much for your answer.  

Actually, my stolen SIM card is a Prepaid SIM card.  

 

Furthermore, I contacted @o2_Support many times, but there is no answer.  

Why don’t they answer my messages?

 

Best Regards, 

SunflowerCat-25

@SunflowerCat-25

unfortunately, I can't answer that for you. I still hope that you will be helped

Best regards

juniorspapa

juniorspapa-san,

 

Thank you very much for your answer.  

 

OK.  I will make a new theme for getting an answer from the O2-support.

 

Best Regards, 

SunflowerCat-25

Hi @SunflowerCat-25, 

do not worry. Sometimes it takes some days until we respond again. 

Please do not open different threads for the same subject. If you do not receive a response right away, just send a message in the public thread. 

We will now continue our conversation in the following thread: 

 

Loving greetings,

Tobias

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