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I'm trying to cancel my service wih O2 but they keep creating hurdles

  • September 30, 2021
  • 6 Antworten
  • 38 Aufrufe

At the beggining from covid I had to go back to my country and wanted to cancel my contract with them, but it was too much work for me at the time since I had contractual period to fulfill . Now that I can cancel, they want me to call from another continent to confirm I want to cancel my plan.

 

Please, be honest and costumer-focused and help me to cancel it with less costs.

6 Antworten

  • Einsteiger:in
  • October 1, 2021

You have two options - either call them and eat the costs of that call and end the contract. Or, you can ignore this and let the contract continue charging you per month resulting in higher costs in the long term. I know what I would do in this instance. 

 


bs0
Legende
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  • Legende
  • October 1, 2021

Third option: terminate the contract in writing.


  • Autor
  • Besucher:in
  • October 1, 2021

Third option: terminate the contract in writing.

How can I do it? Over the internet or I have to send them a letter with my handwritting and photo of my dog?


bs0
Legende
Forum|alt.badge.img+43
  • Legende
  • October 1, 2021

Letter, typed, photo of cat.


  • Autor
  • Besucher:in
  • October 1, 2021

FYI

 

I called. They said they can't help unless I do X and Y and this and that.

 

not really helpful and I still have the international call to pay up !

 

great.


o2_Tobias
  • October 2, 2021

Hi @Zappatone

welcome again to our English Community. 

I regret that you like to cancel all your contracts. But as you have already moved abroad, I understand that you like to get rid of your contracts. 

You have 2 possibilities: 

  1. Cancellation because of moving abroad: A complete instruction how to proceed you find here: 
  2. If you like to cancel your contract to the end of your 24-month-duration or your 12-month automatic duration, please fill out this form: Cancellation in written form You can either send the filled out form by fax or by letter. 

The good news is that we have already a cancellation-notice for your main card with the tariff “o2 Free M Boost”. 

But you also possess 2 o2 my Data-contracts. For these contracts, we also need a cancellation if you wish to end them. 

I hope this information is helpful for you. If you need any further assistance, just come back here to our English Community. 

We also have an English hotline that will certainly be of help to you as well: 

 

Loving greetings,

Tobias