Hello,
I had a contract with you last April (O2 my home M, LTE). The internet speed is very slow most of the time. 1.3 Mbps or something like this. I would appreciate if you could help me cancel this contract. The speed is not acceptable at all and I can not finish my work because of the slow connection. If you offer a contract transfer to DSL or Cable, that would be an option also.
If not, please help me solve the problem as soon as possible.
Regards
Hi
welcome to our English Community.
I regret that you are not happy with your HomeSpot.
Did you already check if we offer LTE for HomeSpot at your address of usage? You can check this here: Internet Connectivity
You will see there as well if we offer DSL or Cable.
Did you have a look already online under "Livecheck". Do you see there any issues?
Loving greetings,
Tobias
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