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Hi,

 

My name is Pedro Pessoa and I have ordered my SIN card two weeks ago and it has not arrived. Then, yesterday I called the O2 service who helped me and said it will arrive in the next few days. However, I recieved an email telling to confirm my adress, but I could not since it is saying that due to technical problems my data is not loading. I want to no if it is possible to confirm that another way since I need the SIN card as fast as possible.

 

Best regards,

Pedro Pessoa

 

Edit o2_Lars: Detached and moved to a seperate thread in English/Mobile

Hi,

 

My name is Pedro Pessoa and I have ordered my SIN card two weeks ago and it has not arrived. Then, yesterday I called the O2 service who helped me and said it will arrive in the next few days. However, I recieved an email telling to confirm my adress, but I could not since it is saying that due to technical problems my data is not loading. I want to no if it is possible to confirm that another way since I need the SIN card as fast as possible.

 

Best regards,

Pedro Pessoa

 

hi, what kind of SIM card is it?

You can also get a replacement card in the O2 Shop.

 

 

Service in English

For English-speaking support, please contact us at

089 66 66 30 08 1*

This service is available monday till friday from 10am - 6pm.

*Charges according to your rates for calls to German landline.

 

Hello @PedroPessoa, welcome to our o2 community :-)

I am sorry to hear there are delays while recieving your SIM card. Were you already able to get in touch with our colleagues and did you maybe already recieve your SIM card? :-)

Regards,

Lars

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