At the beggining from covid I had to go back to my country and wanted to cancel my contract with them, but it was too much work for me at the time since I had contractual period to fulfill . Now that I can cancel, they want me to call from another continent to confirm I want to cancel my plan.
Please, be honest and costumer-focused and help me to cancel it with less costs.
You have two options - either call them and eat the costs of that call and end the contract. Or, you can ignore this and let the contract continue charging you per month resulting in higher costs in the long term. I know what I would do in this instance.
+9Third option: terminate the contract in writing.
Third option: terminate the contract in writing.
How can I do it? Over the internet or I have to send them a letter with my handwritting and photo of my dog?
FYI
I called. They said they can't help unless I do X and Y and this and that.
not really helpful and I still have the international call to pay up !
great.
Hi
welcome again to our English Community.
I regret that you like to cancel all your contracts. But as you have already moved abroad, I understand that you like to get rid of your contracts.
You have 2 possibilities:
The good news is that we have already a cancellation-notice for your main card with the tariff “o2 Free M Boost”.
But you also possess 2 o2 my Data-contracts. For these contracts, we also need a cancellation if you wish to end them.
I hope this information is helpful for you. If you need any further assistance, just come back here to our English Community.
We also have an English hotline that will certainly be of help to you as well:
Loving greetings,
Tobias
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