Hi @justcrosby,
did you register your phone number online? Because there is no contract associated with your forum account.
Kind regards
Larissa

My account has now been updated hopefully you can now see my contract ?

I didn't realize I had to register the handy separately under “ My Handy “ from my LTE Data Contract. All data is visible for My handy no problems.

Attempted registration for O2 my Home M results in Error “ All ready registered please log in. That I can do no problem.

However on the account page for O2 my Home M data is still missing Aus technischen Gründen können Ihre Daten derzeit nicht vollständig geladen werden. Bitte versuchen Sie es zu einem späteren Zeitpunkt erneut.

Please advise further.

Hi @justcrosby, 

thanks for your reply. 

Do I understand you correctly that after you log-in with your mobile phone number you get the error-message that you mentioned?

Please find here all instructions how to sign up for “Mein o2”:

I hope that the instructions are helpful for you. 

Loving greetings,

Tobias

Can a employee from O2 send me a personal message I want to send you screen shots these contains private account information I do have a customer PIN . Naturally once you contact me I will provide the PIN and add further information.

I look forward to hearing from you.

Colin

Hi @justcrosby, 

please be aware that this is a public community. Therefore, we switch to private message only in some rare cases. 

As you cannot send us a screenshot in the private messages, just do it here, but because of data security reasons please delete personal details before. 

Loving greetings,

Tobias