my prepaid plan is gone, i dont know how…

A

Anonymous
0 Antworten
vor 2 Jahren
20 September 2021

Have you received the confirmation of the activation of the package by SMS?

Enter Mein o2 and check the state of the package.
You can see the state beside the package, i.e. "Aktiv", "Inaktiv", "Bestellt, wartet auf Aufladung"

G

Gytis0223
Autor
Neuling
4 Antworten
vor 2 Jahren
21 September 2021

Have you received the confirmation of the activation of the package by SMS?

Enter Mein o2 and check the state of the package.
You can see the state beside the package, i.e. "Aktiv", "Inaktiv", "Bestellt, wartet auf Aufladung"

I received it an sms that is buyed, and it doesnt show not inaktiv….

A

Anonymous
0 Antworten
vor 2 Jahren
21 September 2021

@Gytis0223

please connect the chat

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Hi @Gytis0223 ,
welcome to our community.
Your description sounds a bit strange. Did you have enough credit and did you also activate or reserve the pack so that it will be booked after your current pack expires?
A thank you to @fritz04 and @tearsbeforecrying for helping.
Kind regards
Larissa

G

Gytis0223
Autor
Neuling
4 Antworten
vor 2 Jahren
21 September 2021

Hi @Gytis0223 ,
welcome to our community.
Your description sounds a bit strange. Did you have enough credit and did you also activate or reserve the pack so that it will be booked after your current pack expires?
A thank you to @fritz04 and @tearsbeforecrying for helping.
Kind regards
Larissa

Yes i top up for 19.99, entered a pin got message that money in a account, then i choosed a L pack for 19.99 and got message plan is activated. After on hour i noticed internet doesnt load up, i check my O2 app and i see you plan is disappear, today i tryed to reach support service but after waiting 5 times 30 minutes i just give up

G

Gytis0223
Autor
Neuling
4 Antworten
vor 2 Jahren
21 September 2021

Hi @Gytis0223 ,
welcome to our community.
Your description sounds a bit strange. Did you have enough credit and did you also activate or reserve the pack so that it will be booked after your current pack expires?
A thank you to @fritz04 and @tearsbeforecrying for helping.
Kind regards
Larissa

Maybe there is a way to check my number and see whats happen?

G