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One time fee is still included in the bill and netflix link does not work

O
Rang

Hallo,

 

I have been provided new contract and while talking to the O2 customer service, He mentioned that i dont have to pay one time fee of 39.99€ as it is been an offer to me as a part of customer buy back.

But at the end of the month i see that fee is still listed in the bill. I dont know what to do here. 

Also i have been offered the Netflix free 12 months subscription. i have been informed that i get the mail or message to proceed further. i got a mail which redirects and says i dont have access for subscription.

can someone help please.

 

Thank you.

13 Antworten

o2_Matze

Hi @OhTwo-Shiva 

Could you please go a bit more into detail, who told you this 

He mentioned that i dont have to pay one time fee of 39.99€

A colleague from customer service on the phone?

Best Regards Matze

https://g.o2.de/wcr
O
Rang

Yes, ofcourse. It was part of the customer buy back where i have been contacted by one of the customer service person. 

o2_Tobias

Hi @OhTwo-Shiva, 

thanks for your reply. 

I just had a look what was confirmed to you. 

And on your contract-confirmation, I see the following: 

Therefore, you will get the activation fee back. You will see the credit on your next invoice. 

I hope you agree to this solution. 

Concerning the activation of Netflix within the o2 Select & Stream-pack, please see the instructions in this video: 

You can choose at the button “Untertitel” also automatic English undertitles. :thumbsup:  

I hope that you manage to activate Netflix with this instruction. 

 

Loving greetings,

Tobias

Lesenswerte Artikel und mehr: https://g.o2.de/community-treffpunkt oder https://g.o2.de/News Schaue einfach mal vorbei.
O
Rang

Hi,

 

I got the email with netflix activation link couple of weeks back but it redirects and says i am not allowed to activate it. i tried to activate from the O2 app too as mentioned in the above video. still the same problem.

can you please send me the activation link again?

 

Thanks.

 

 

o2_Tobias

Hi @OhTwo-Shiva, 

thanks for your reply. 

Did Netflix tell you the reason for the denial?

Did you already have a Netflix-account before?

You tried to activate Netflix here in Germany, not in another country, right?

I look forward to your reply. 

 

Loving greetings,

Tobias

Lesenswerte Artikel und mehr: https://g.o2.de/community-treffpunkt oder https://g.o2.de/News Schaue einfach mal vorbei.
O
Rang

Hi,

 

No its not Netflix the problem i think. i have not even shown the page to select the option between o2 Tv or Netflix. as soon as i click the link it says i am not allowed.

No, i dont have Netflix account.

Yes i tried it in only in Germany.

 

Thanks.

 

o2_Tobias

Hi @OhTwo-Shiva, 

thanks for your prompt reply. 

I regret that the link does not work properly. Please try this link: alternative link for o2 Select & Stream

Does it work with this link?

 

Loving greetings,

Tobias

Lesenswerte Artikel und mehr: https://g.o2.de/community-treffpunkt oder https://g.o2.de/News Schaue einfach mal vorbei.
O
Rang

This is the error i get all the time. it is same with the link you have provided.

 

 

o2_Lars
Benutzerebene 7

Hello @OhTwo-Shiva,

in order to use our Select & Stream offer it is of utter importance to login with the mobile number that this offer has been applied to. If you have more than one contract and log in with the other contract wou will recieve the message that you show in you screenshot.

If the other contract is not registered yet you also need to register it first.

Please log out with the other phone number first or open aan inkognito tab in your browser and log in with the contracts phone number. The activation of Netflix will work as it should :-)

regards,

Lars

≋ Schnickschnack. Gedöns. Krams. Spiel, Spaß, Spannung ➤➤➤ g.o2.de/wcr ≋
O
Rang

Hi,

 

Can you tell me which number i have to use now.

I have 2 O2numbers and i have no idea which one the select and stream belongs to.

Please help me.

 

Thanks.

 

o2_Michi

Hi @OhTwo-Shiva,

 

please try the login with your Unlimited-Tariff. :relaxed:

 

Best regards,

Michi

 

 

R
Rang

I bought O2 Free Unlimited Smart Online (LTE / 5G) package and activated sim card at 5.7.2021.O2 team informed me by email that i will receive code for additional packs (O2 select and stream) within 30 days.Till now i didn 't receive email or any msg from activation code from o2. So do i need to wait more or what i need to do to get that code.

BRGDS 

Rkarr Maung

o2_Jessica
Benutzerebene 7

Hallo @Rkarr,

as you are not registered here in the forum with your phone number, I can't check right now. Therefore, I would like to ask you to send us a private message to our official account @o2_Support with your request, your phone number and your 4-digit personal customer code for legitimation. After that, we will be happy to check with you! :nerd:

Kind regards,
Jessica :sunflower:

Do you need help in English? For english support visit our english community (https://g.o2.de/englishcommunity) and our english FAQ section (https://g.o2.de/faqsection)!

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