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deactivation of o2 prepaid pack by mistake

  • 1. August 2021
  • 1 Antwort
  • 31 Aufrufe
M
Neuling

Dear Community,

I've accidentally terminated the product "o2 my Prepaid Data Pack L" tonight which costs 9.99 euros, which I still want to use. The reason behind terminating it was, i don’t speak german and the app only in german. I thought I’m discovering how to buy the offer once i finish but After I terminated the product, I found out that the credit I had no internet and i can’t even make a call. Is there a way I can restore my data pack I've had?

Thank you so much for your help.

Best

 

Edit by o2_Katja: Moved to our English Community

Lösung von o2_Jessica

Hallo @Maylouta,

I have just looked this up and can understand it as you have written it here. Since you just booked your pack a few days ago, I have now reactivated it for you. If you have any questions about your pack, please feel free to contact us. I can understand that the app etc. is difficult when everything is only available in German.

You can also find helpful information on prepaid in the English FAQ section. :slight_smile:

Kind regards,

Jessica :sunflower:

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    o2_Jessica
    • o2_JessicaTeam
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    • 2. August 2021

    Hallo @Maylouta,

    I have just looked this up and can understand it as you have written it here. Since you just booked your pack a few days ago, I have now reactivated it for you. If you have any questions about your pack, please feel free to contact us. I can understand that the app etc. is difficult when everything is only available in German.

    You can also find helpful information on prepaid in the English FAQ section. :slight_smile:

    Kind regards,

    Jessica :sunflower:

    Do you need help in English? For english support visit our english community (https://g.o2.de/englishcommunity) and our english FAQ section (https://g.o2.de/faqsection)!
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