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unexplainable debits

  • 1 August 2021
  • 1 Antwort
  • 11 Aufrufe

Hi!

 

I just noticed that I was debited almost 8 euros from my credit. I have no idea why. I have a prepaid contract and the next renewal is on the 17th of august. Online, in the list of top-ups and withdrawals this amount doesn’t show up. 

 

Can someone help please? I have the Kombi O2 Prepaid S

 

Thank you! 

 

Edit by o2_Katja: Moved to our English Community

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Lösung von o2_Kurt 4 August 2021, 20:32

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1 Antwort

Hi @Sandra-82 ,

 

have you managed to clarify the cause of the debit?

The app data can be bit delayed, are the infos now available?

 

Best regards,

Kurt

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