I requested number portability to O2 from the other carrier (in fact - I did it 3 times - once I filled the form when I was ordering a SIM card, then I sent a PDF form to o2-rufnummernmitnahme@telefonica.com and finally I filled another form in Mein O2 → Tarif & SIM-karte).
How soon the transfer will happen? Can I know status of it? I haven’t received any acknowledgement if my request was at least received. It is frustrating - I send forms and then nothing happens.
Hi
welcome to our English Community. I regret that you did not receive any confirmation yet. When did you order the porting?
Did you already ask your former provider if they have received your porting order?
Loving greetings,
Tobias
Hi
Meanwhile I have received an answer from o2-rufnummernmitnahme@telefonica.com and it states that they received my request incomplete/broken (“Dieser ist leider unvollständig bei uns eingegangen.”). I have no idea what’s exactly wrong with my form and the don’t tell any details me either.
Also they advice me to submit another request using online form (“Bitte gehen Sie noch einmal online unter www.o2.de/mein-o2/rufnummermitnahme und erteilen uns einen neuen Auftrag.”), which I already did yesterday (27.07).
Also, I’ve just contacted my former provider and they say the haven’t received a request to transfer from O2 yet.
Hi
okay, if you have sent already an online-form to us, please have some more patience.
I hope that you will soon receive another confirmation.
Loving greetings,
Tobias
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