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Why I see more bill in my invoice. I have been paying the same amount since more than a year

  • August 3, 2021
  • 1 Antwort
  • 18 Aufrufe
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Besucher:in

Why I see more bill than it actually is for everymonth?

edit o2_Manga: verschoben zu Englisch Mobile

Lösung von o2_Jessica

Hello @vaishnav9293,

to get to the bottom of your concern, it would be great to know what exactly it is.
So you have concluded a contract (mobile or DSL?) and the contractual agreements are not being adhered to? Are you paying more than you actually agreed?
Quick question: how did you conclude the contract - online or in the shop? What exactly is your contract and under what conditions does it run?

And about your bill: which items are unclear to you?

For a better understanding, it may be helpful to upload screenshots of the relevant areas here.

But keep in mind: this is a public forum! If you share pictures, please make sure that all personal data is made unrecognisable! Neither your name, your address, your customer number nor your phone number should be visible.

Kind regards,
Jessica :nerd:

    1 Antwort

    o2_Jessica
    • o2_JessicaTeam
    • Team
    • Lösung
    • August 5, 2021

    Hello @vaishnav9293,

    to get to the bottom of your concern, it would be great to know what exactly it is.
    So you have concluded a contract (mobile or DSL?) and the contractual agreements are not being adhered to? Are you paying more than you actually agreed?
    Quick question: how did you conclude the contract - online or in the shop? What exactly is your contract and under what conditions does it run?

    And about your bill: which items are unclear to you?

    For a better understanding, it may be helpful to upload screenshots of the relevant areas here.

    But keep in mind: this is a public forum! If you share pictures, please make sure that all personal data is made unrecognisable! Neither your name, your address, your customer number nor your phone number should be visible.

    Kind regards,
    Jessica :nerd:

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