Help with sim acivation

vor 3 Jahren
23. Juli 2021
5 Antworten
131 Aufrufe

batochir0918
Neuling
2 Antworten

Hello,

I have purchased pre-paid sim card from store and tried to activate it via video chat. However, the person who checks my ID says she cannot speak English. Is there anyone who could help me activate my sim card?

Thanks.

Lösung von Joe Doe

@batochir0918 Post Ident is not work you?

Further questions: registration and identification of your prepaid sim-card

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War das hilfreich für dich?

o2_Jessica
Team
14880 Antworten
vor 3 Jahren
27. Juli 2021

Hello @batochir0918,

few days have passed now already since you posted your question in our English community.

Has your concern been resolved in the meantime?

Normally, your identity is checked in an o2 shop and the shop staff then initiate the post-ident procedure. Your card should then be activated within 24 hours. Can you confirm this?

Kind regards,

Jessica :nerd:

Do you need help in English? For english support visit our english community (https://g.o2.de/englishcommunity) and our english FAQ section (https://g.o2.de/faqsection)!

batochir0918
Autor
Neuling
2 Antworten
vor 3 Jahren
27. Juli 2021

Hello @o2_Jessica ,

I still didn’t succeed on activating my sim. The sim was not activated after I purchased it from the store. I think I need to prove my identity. But the worker I get connected with does not speak English and I don’t understand what she says. Also the O2 branch located nearby where I am is unfortunately closed permanently.

Best regards,

Jessica