Not receiving activation SMS on brand new sim card

Good afternoon everyone,

I received my handset today with the included sim-card and confirmation email that my tarif plan is initiated but when I attempt to activate the sim-card I receive no SMS containing my phone number and password necessary to register. I have attempted to activate the sim-card five times already but still have no SMS even after requesting a new activation code be sent. 

Any help would be greatly appreciated.

Kind regards

Nick

Edit by o2_Katja: Verschoben in unsere Englisch Community