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No e-mail confirmation after payment

  • 14 Oktober 2020
  • 5 Antworten
  • 144 Aufrufe

Yesterday I made an order for one-year data volume and the payment was complete via sofort. But no order confirmation letter has been received. Could you help check with that? (The e-mail used during the order is the same to my forum account) Thank you!

Ref. Message (000B01KU3TX3 o2-prepaid-jah)

 

edit o2_Solveig: verschoben von Prepaid zum English-Board

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Lösung von o2_Tobias 17 November 2020, 13:24

Hi @zeh26

 

thanks for all your details under @o2_Support

 

I found out that the prepaid-card is from Aldi Talk. 

 

Therefore, I would like to ask you to contact directly Aldi Talk. Please use this link: https://www.alditalk.de/contact

 

Thanks a lot. 

 

Loving greetings,

Tobias

 

 

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5 Antworten

(Moved from Section Prepaid)

On Tuesday I made an order for one-year data volume and the payment was complete via sofort. But no order confirmation letter has been received. Could you help check with that? And how long it should take before receiving a sim card?

The e-mail used during the order is the same to my forum account. Thank you!

Ref. Message of Payment (000B01KU3TX3 o2-prepaid-jah)

 

edit o2_Tobias: transferred to the message https://hilfe.o2online.de/english-o2-community-mobile-43/no-e-mail-confirmation-after-payment-545849 because of double-posting

Hi @zeh26

 

welcome to our English community. :blush:  

 

Please note, not to open several threads for the same message. We will now continue our conversation here. 

 

In order to check your order, I have just sent a private message to you via @o2_Support. Please reply there to my request. 

 

Thanks a lot. 

 

Loving greetings,

Tobias

Hi @zeh26

 

thanks for all your details under @o2_Support

 

I found out that the prepaid-card is from Aldi Talk. 

 

Therefore, I would like to ask you to contact directly Aldi Talk. Please use this link: https://www.alditalk.de/contact

 

Thanks a lot. 

 

Loving greetings,

Tobias

 

 

Hi ! i made an order of cellphone with sim card contract on November 20, and i got an email to deposit an amount. Yesterday i paid the amount through link but got no confimation e-mail nor any e-mail from o2.

I have the transaction id and refrence when i paid the amount.

Can you please check and tell.

The e-mail used during the order is the same to my forum account. 

Thank you!

Hi @Abou3 

 

welcome to our community. :slight_smile:

Usually you get an email saying what happens next. Did you check your email account and the spamfoulder?

 

Greetings

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