English O₂ Community: Mobile

Hey there, i have prepaid o2 , my tarif was 3.5 gb with 10 euros #o2 my prepaid S#, and i would change it to 12.5 gb with 20 euros #o2 My prepaid L, but i made a mistake , instead of chosing the Kombi option of o2 my prepaid L, i choose o2 my prepaid M….what can i do now ? plz help me. my phone numbers is 017677...091 (Moved to our english community, o2 Michi)

Hi. I was fiddling around the O2 website as I was wondering why my prepaid network internet is not working anymore. I soon realised that it is due to the lack of credit in my account, and I decided to top up my account. However, what I have not noticed is, that when I was fiddling around the website, I tried to activate the large data package and forgot to deactivate it. When I finished my topup, I received several SMS messages saying “topup successful”, “large data pack activated”, and finally “my account is low in credit” in chronological order. I wanted to unsubscribe the data pack and I misclicked the option “Cancel immediately” without noticing that it will cancel the tariff literally immediately without refunding the credit. Hence, can I please ask whether it would be possible to get a refund, or at least reactivate the large data plan?Thank you.

Hello, I was subscribed on PrepaiedS on mobile# 0176xxxxxxx8 but suddenly I found another tariff added named Loop and the price of my tariff increased without any notification.While trying to unsubscribe from loop I found the main tariff unsubscribed an even no refund added to my credit as I was just renew the package.So, My questions now are as below:1- Why the fees of my main tariff increased without any notification of approval from my side?2- Why a new tariff added (loop) added without any notification or approval from my side?3- Why i am not able to unsubscribe from new added tariff (Loop)?4- Why the fees of prepaidS not refunded after unsubscribe from it by mistake?BRMarianedit Thomas3 : anonymized phone number, public forum, data protectionedit Thomas3 : Post moved from O₂ Prepaid to English O₂ Community / Mobile

Hi,    I have been using O2 Homespot M for more than 6 months. It was okay, For the past 3 days, the internet is very slow. The download speed sometime goes down to 10 MBPS and Upload is .02 MBPS. The internet is completely Unusable. At the same time for a O2 Mobile Network, the Download Speed goes up to 48 MBPS and the Upload speed goes Upto 14 MBPS. If there is a problem with the Substation, then it should affect both the Networks and not just Home Spot. I tried Calling Customer care almost 5 times and did not get a satisfying reply. I even took it to the nearest O2 shop. Still no use. Can you kindly let me know what could be the problem over here. The Home Spot is in the same place for the past 6 months, near the window, and the issue is only for the past 4 days. Even the Website shows that there are no network Issues in this region. RSRP: -108 dBmRSRQ: -11dBRSSi: -73dBmPCI: 190cell id: 18127631TAC: 47133

Hello, I wanted to change my Invoice Setting from email to Postal so that I can receive the Hard Copy of my Bill. Earlier, the setting was postal but from couple of months. I am not receiving my Bills neither at email or at my addressKindly change the Invoice setting to Postal. Edit by o2_Katja: Moved to our English Community

My worst experience (so far) is the English helpline.At first I could not understand why a mobile company would use a pay landline to deal with customers. Until I had to use it.Yes, it is in English but it is also a bit of a scam, isn’t it. You might have to wait ten minutes to get service.Then when you do talk to someone they move at a snail’s pace, checking, rechecking, double checking all the details. Then summarising everything that has been checked and rejected.It finally occurred to me that this is a little money-making side venture. Money for nothing, in truth. The longer you stay on line, the more money they make. Hats off to them.  edit o2_Tobias: moved to a new thread, old thread had nothing to do with this subject

Hello,Please I need help, I have not been able to configure my 02 Homespot.The 192.168.1.1 search is not leading me to where I will provide my details.I am new in Germany and not able to speak language so its difficult to call.I will appreciate your help. Peter edit o2_Tobias: moved from o2 HomeSpot to our English Community

I am facing problem in loading money in my O2 app. I would like to load 10€ in my account. Also I got a message saying that an amount of 9,99€ will be debited from my account for O2 prepaid pack S. I have attached the the screenshot of message with this message. Why is 9,99 € getting debited from my account? Even when I haven't activated any plan yet.Edit o2_Lars: Transfered to English/Mobile - Never post any personal information in a public forum.

Hello, I am O2 customer for more than 2 years and I am planning to switch to post paid contract, mainly because I saw in the O2 app that I have a discount in the plan of 50%. When I tried to make the checkout of this plan, I received this message:Auf dem aktuell verwendeten Account ist kein Vertrag mit Laufzeit hinterlegt. Bitte loggen Sie sich mit einem entsprechenden Account ein, um die Produkte mit Bestandskundenvorteilen kaufen zu können. Is there a way to make this change?The thing is that I would like to maintain my phone number too, I can't change my number now.edit o2_Manga:  verschoben von Vertrag zu Englisch Mobile  

Hi,I would like to port my number to Vodafone. Could you please release my number?Regards 

Dear o2, I am long time o2 customer - actually since beginning of o2 in Germany. Yesterday I have got a new iPhone and ordered Ersatz-eSIM. I tried to install it on a new phone and it was marked as successful but was not actually installed. Unfortunately this action deactivated my eSIM on old iPhone. In panic I messed up password when logging to my O2 app and locked my online account.So now I have a situation with no way to solve by myself:No eSim active on both old and new iPhones Locked O2 online account - I cannot change password as I cannot get any SMS O2 online account is still locked after 24 hours. Without access to O2 account I cannot order new eSIM I cannot activate it anyway as I cannot receive any SMS…. I talked to Hotline yesterday twice and was told:“wait 2-3 hours for activation” - did not work “wait 24 hours for online account unlock” - did not work e

Hello there, I have been having a very difficult time trying to add credit to my account. I’ve run out of credit and I’m in Austria and O2 doesn’t operate here so I have to do it online. I’ve tried to add credit but the issue is that O2 is requiring an IBAN and BIC numbers from my bank account and it won’t accept the IBAN number. Is this the only way that I can add credit in my area. If there is a solution that would be great! by the way, I have an American debit card that I use as well so maybe that plays a factor into this. edit o2_Tobias: moved from o2 Prepaid to our English Community 

Hello please I need help I want to cancel the contract on my number I have note the termination online and I need to call and confirm it but I don’t understand German so can anybody do it online for me please?Edit o2_Larissa: moved to English o2 Community: Mobile

Hello there, I hope you are doing well.I have recently recieved an email from “REAL Solution Inkasso GmbH & Co. KG” , saying that there is a debt from O2 that I have to pay.However, when I go to MeineO2 page, and I try to check that debt, the system does not allow me to check it. It says that for technical reasons,my data could not be loaded. And it has been like this ever since. I would like to know if I can trust Inkasso and pay my debt through them. Or if there is a possibility to directly pay to O2.Also, can you fix the bug on my MeineO2, so that I can confirm the debt amount through my profile? Thank you,Aline

Hello,Hope you are fine, I lost place my first invoice. I want to know my contract number.for register my data in O2. i want to check my installment plan.here is my some details.Edit o2_Larissa: moved to English o2 Community: Mobile 

On October 2, I loaded 20 euros for the data pack XL. I did the install but someone canceled. So I loaded 20 Euros twice, but bought only one package. For this reason, I am requesting a refund of 20 Euros. Because I don’t know where my money went. I was charged for a service I did not use. You can review the details. 

I would like to know if I could terminate my phone contract early and what is procedure. Also why o2 have my payments details unclearEdit o2_Larissa: moved to English o2 Community: Mobile

Hello,I have ordered iPhone 13pro max on 10/6/2021. And in my order it shows its closed? What should I do? Do I need to reorder it?

I renewed my contract and I received the bill which didnot contain Young people discount. I had concluded the bill of 11.5 € but I have now received a bill of 19.86 €. Can somebody from o2 team check this because my bill clearly shows that the young people discount is not added from 7.09.2021 to 6.10.2021?edit o2_Manga: verschoben zu Englisch Mobile

Hi!  I have an O2 Free M Online subscription and the internet on my phone works very badly for me.  When I need more internet it doesn't work… LTE..What to do?  Thank you for the answers! edit o2_Manga: verschoben zu English Mobile

Hello! I somehow can’t find support in English but I wanted to cancel my O2 sim, in less than a month O2 have been trying to charge me 10€ twice which caused me to have it blocked on my bank and I wanted to cancel the direct debit authorization. And just today O2 again is trying to charge me another 10€ and it says that my number is deactivated and I need to pay. Can I just leave this inactive? Or how do I settle this? I want to cancel it.

Hi,My 1&1 contract will end in April 2022 and then I would like to move to O2 prepaid plan and also keep my old number.How can I secure a new O2 prepaid order before my 1&1 contract ends?Also, few other related questions:Just to confirm, Does “my prepaid S” plan has unlimited calls and SMS (incoming + outgoing) only within Germany? or across EU? Is it possible to have a eSIM card? Does it have a multi-card function (same phone number but 2 eSIM cards)? How do payments work for prepaid connections?

Hi, I have 8.49 euro tariff with iphone 11. But this month I have charged 20.98 euro. I would like to know why is it that so? And What do I have to do in order to stop it.  kind regards.

Hello, I cancelled my o2 flex at September 8 which is before the new month. I also get the confirmation mail for cancellation. The new contract month has passed yesterday and it is not cancelled yet. In the mein o2 app it still shows the contract. And it says ‘Noch 28 Tage im Rechnungsmonat’ again. But it should be cancelled. Because I already start cancellation and 4 weeks has passed in the new contract month.  Can you please help me to finalize this process.Much thanks in advance

Hello…I ordered phone and sim card onlinethen i received email to confirm my email address i tried but there is technical issue all the time..is it any problem with my contract ?Or i have to face issue if i can't confirm my email ?