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New Simcard Not receiving message

  • November 4, 2021
  • 3 Antworten
  • 42 Aufrufe
D
Besucher:in

Hello,

I received my simcard, then tried to register online but I’m not receiving message or temporary password. Can you check why. Thank you.

Edit o2_Larissa: moved to English o2 Community: Mobile

Lösung von DEN041388

Hi Larissa,

I already called customer service and solved the issue. Thanks for the reply.

3 Antworten

o2_Larissa
  • o2_LarissaTeam
  • Team
  • November 7, 2021

Hi @DEN041388,
welcome to our community. Is it about a prepaid card or did you order a contract? Have you
- tested the SIM card in another cell phone?
- Have you taken your phone number from your previous provider?
Best regards
Larissa

o2_Jessica
D
Besucher:in
  • DEN041388
  • Autor
  • Besucher:in
  • Lösung
  • November 7, 2021

Hi Larissa,

I already called customer service and solved the issue. Thanks for the reply.

o2_Jessica
o2_Jessica
  • o2_JessicaTeam
  • Team
  • November 8, 2021

Hello @DEN041388,

thank you for your feedback!

Kind regards
Jessica :nerd:

Do you need help in English? For english support visit our english community (https://g.o2.de/englishcommunity) and our english FAQ section (https://g.o2.de/faqsection)!
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