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homespot can't connect to the internet. the homspot works well the card for some reason can't connect. I tried restarting, putting it in another device with no results. I would ask for help in this.

edit o2_Manga: verschoben zu Englisch

homespot can't connect to the internet. the homspot works well the card for some reason can't connect. I tried restarting, putting it in another device with no results. I would ask for help in this.

Hello @Anitahun and welcome.

Thank you for already trying the SIM-Card in another device. This for me means, that your SIM-Card is broken!

Please contact helpline and demand a new SIM. This is only my opnion so I might be wrong!

Greets

Joachim


Hello

 

O2 store checked the card works. They think there is a network problem. We have indicated, although nothing has happened so far.

 

Márk


Hi @Anitahun

welcome to our English Community. :hugging:

Nice that you checked your sim-card already with one of our o2 shops and contacted our technicians through our online-livecheck:thumbsup:  

As our technicians are investigating your connection-issue at the moment, please have some more patience. You will soon receive another SMS with further results. 

Thanks also to @JoachimK. for your support. 

 

Loving greetings,

Tobias


we have been trying unsuccessfully for a week. their network works. I didn't go far with it.


Hello @Anitahun,

could you explain your last message a bit further?
Did you try to contact the technicians or did you wait now for a week longer?
And what do you mean with you didn’t go far with something?

Thank you in advance!

Best regards and have a nice day
Jessica :sunflower:


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