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Good day O2 Community.

 

I placed an order for an iPhone 13 Pro Max (256GB Blue Sierra) last Nov 1, 2021 and I have some few questions. Hopefully you can help me. I received my 3rd email this morning stating "My Auftrag ist bestätigt". I went to the Bestellstatus page and type in my Auftragsnummer and other details needed. Here are the informations I received.

 

Auftragsnummer: WSFCXXXXX56

Auftragsdatum: 03.11.2021

Auftragsstatus: in Bearbeitung

 

Ihre Bestellung:

POSTPAID o2 V4 EKL HALFSIZE

Sim Beileger Dummy

BEILAGE AGB POSTPAID

VERTRAG MOBILE

BEGLEITSCHREIBEN WIDERRUF EKL

Welcome Pack SIM 1er Online_07/21

 

1. Is it normal that it doesn't state about the Phone I ordered? 

2. How long will the iPhone be delivered when it state "Sofort Lieferbar"?

 

Thanks in Advance and have a Good Day!

 

edit o2_Tobias: out of data-security-reasons, order-number hidden

Hi @Shaynesey, 

welcome to our English Community. Nice that you decided to order the iPhone 13 Pro Max. A very good decision! :hugging:  

The status “in Bearbeitung” (in progress) is already a very good sign. 

As soon as the phone goes out, you will receive an e-mail from DHL. 

I hope that your phone will arrive soon. 

Thanks for your patience. 

You may also have a look to this topic where all the questions concerning iPhone 13 are answered (unfortunately only in German): 

 

Loving greetings,

Tobias

Hi @Shaynesey, 

welcome to our English Community. Nice that you decided to order the iPhone 13 Pro Max. A very good decision! :hugging:  

The status “in Bearbeitung” (in progress) is already a very good sign. 

As soon as the phone goes out, you will receive an e-mail from DHL. 

I hope that your phone will arrive soon. 

Thanks for your patience. 

You may also have a look to this topic where all the questions concerning iPhone 13 are answered (unfortunately only in German): 

 

Loving greetings,

Tobias

Thank you so much Tobias. Hopefully my new phone come next week. ❤️

 

Hi @Shaynesey, 

yes, I hope the best for you. I keep my fingers crossed for you. :thumbsup:

 

Loving greetings,

Tobias

Hi @Shaynesey, 

yes, I hope the best for you. I keep my fingers crossed for you. :thumbsup:

 

Loving greetings,

Tobias

I just checked my Online Status and my contract has been cancelled. What should I do next? Thanks.

 

Ooh and upon checking my phone is in process. Can you please help me with this? Thanks

Hi @Shaynesey, 

thanks for your screenshots. 

So, one looks like the sim-card and the other one is concerning your phone. 

In order to check that in detail, I will send you a private message via @o2_Support. Please reply there to my request. 

 

Loving greetings,

Tobias

Hi @Shaynesey, 

I just see that you are already in contact with @o2_Manuela with the same issue in the following thread: 

Then we stop our conversation here. 

 

Loving greetings,

Tobias

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