Hi @priferrari 

welcome to our community. 

You may now go and get your number to a new provider. I put in the porting request.

Greetings

Hello! 

My provider said that my number was not released yet by o2. How long will it take until it is released please? Is there something missing in the process?

Thank you.

@priferrari 

there is nothing missing the number is ready for porting.

Greetings

Thank you. When will the fee 6,82 EUR be charged? Can I receive any confirmation of the release so that I can send to my provider as proof?

Hi @priferrari, 

Did you not receive a confirmation by SMS concerning the release of your number?

Please make sure that you have topped up enough credit on your card. Otherwise the porting will not take place. 

The porting will be charged as soon as we get a porting order from your new provider. 

Please have a look also here: 

Loving greetings,

Tobias

Hi Tobias,

No, I didn’t receive a confirmation per SMS. 

I have enough credit topped up, and still today my provider informed that o2 didn’t release my number because ‘the portability costs were not paid’ by me. Could you check please?

Thank you,

Priscilla

Hi @priferrari, 

thanks for your reply. 

When did you tell the new provider to port your number. 

If you have done this before the 26th October, you had not enough credit as we charged 0,99 € per day for the mobile internet-usage. 

Just try now again to order the porting with your new provider. 

If you like, I also can block the number for internet-connections. 

Loving greetings,

Tobias

Hi Tobias,

I asked them again. Please do so, that’s helpful. 

Thank you, I will write again when they reply back to me.

Best,

Priscilla

Hi @priferrari, 

according to your wish, I have blocked your prepaid-card for mobile internet usage. 

Your card is also released for porting. 

So, there should be no hindrances anymore for the porting to another provider. 

Just have a look also to this article: 

Loving greetings,

Tobias

Hello,  

I have an active plan for 9.99 euros (3.5 GB).  I've just done Number portability from O2 to a different provider and I was wondering what will happen next.

• Will my account be closed permanently at O2 after the transfer of my number is complete and no further payments will be charged?
• Do I need to manually unsubscribe from my current plan during number portability?
• and where I have to send the “Prepaid – Guthabenauszahlung” form? Can I send it by email?

Thank you very much in advance!

;)

Hello @Edmax10,

thank you for your question in our o2 Community!

Your prepaid card will still be valid. After the number has been ported, you can continue to use it with another o2 number.
You do not have to actively cancel the prepaid card. If you request a credit payment and this has taken place, the card will be switched off afterwards. You must send the payout letter by post to the address stated on the letter.
Please note: A payout can take 6-8 weeks and is only made to the account of the cardholder of the prepaid card.

Kind regards
Jessica