Skip to main content
Warum O2 Service
Gelöst

New Simcard Not receiving message

D
Neuling

Hello,

I received my simcard, then tried to register online but I’m not receiving message or temporary password. Can you check why. Thank you.

Edit o2_Larissa: moved to English o2 Community: Mobile

Lösung von DEN041388

Hi Larissa,

I already called customer service and solved the issue. Thanks for the reply.

Zur Antwort springen
War das hilfreich für dich?

3 Antworten

o2_Larissa
  • o2_LarissaTeam
  • Team
  • 9164 Antworten
  • 7. November 2021

Hi @DEN041388,
welcome to our community. Is it about a prepaid card or did you order a contract? Have you
- tested the SIM card in another cell phone?
- Have you taken your phone number from your previous provider?
Best regards
Larissa

o2_Jessica
Einer Person gefällt das
  • o2_Jessica
    o2_Jessica
D
Neuling
  • DEN041388
  • Autor
  • Neuling
  • 1 Antwort
  • Lösung
  • 7. November 2021

Hi Larissa,

I already called customer service and solved the issue. Thanks for the reply.

o2_Jessica
Einer Person gefällt das
  • o2_Jessica
    o2_Jessica
o2_Jessica
  • o2_JessicaTeam
  • Team
  • 14880 Antworten
  • 8. November 2021

Hello @DEN041388,

thank you for your feedback!

Kind regards
Jessica :nerd:

Do you need help in English? For english support visit our english community (https://g.o2.de/englishcommunity) and our english FAQ section (https://g.o2.de/faqsection)!

Deine Antwort


Allgemeine Nutzungsbedingungen der O₂ Community
© Telefónica Germany GmbH & Co. OHG Telefónica