Hi @FiolieF, 

nice that you like to order a phone from o2. Welcome to our English Community. 

Unfortunately, we do not offer any other opportunity to pay this phone. 

But do not worry, if you cannot do the payment, the device will be cancelled automatically, and you can go into one of our shops to buy the phone there. 

I hope this alternative solution will be comfortable for you. 

Loving greetings,

Tobias

Hi,

the problem is that I called the O2 English staff, and they send me a message with another payment method, and I transferred the "einmalig kosten” to Telefonica Germany's account (DE1670020270000571XXXX).

So, how can I receive my money back if I cancel this order? 

Btw, one of the products I ordered was sent today although I did nothing to confirm. :))

Thank you. 

Hi @FiolieF, 

oh, I see. In this case, I will have a look if I can find your payment. 

I have just sent a private message to you via @o2_Support. 

Please reply to my request there. 

Thanks a lot. 

Loving greetings,

Tobias

Hi @FiolieF, 

thanks for your bank-details under @o2_Support. 

I will now inform the department who is responsible for the AcceptEmail-Service to check your payment. 

Most probably, the device will be cancelled and you need to order it again. 

As soon as I get any response, I will let you know. 

Loving greetings,

Tobias

Hi, 

is this applied for the iPad?

Because in the Rechung for my Pencil, they said that they will collect my down-payment from my bank account.

If possible, please cancel my Ipad order, and I will order again with an online banking account.

Thanks.

Vy

Hi,

I received an email that confirmed my order for the IPad.

I think they will send the device to me in the coming days.

Thanks,

Vy

Hi @FiolieF, 

yes, you noticed already the good news. 

After the weekend, I just had a look into your data again. You are right. We found your payment and the iPad Air will be delivered within the next 5 days. 

So, at the moment, you do not need to do anything. Just wait for the delivery of the iPad Air. 

I hope that you will soon hold the iPad Air into your hands. And I hope you enjoy your device together with the Pencil. 

Loving greetings,

Tobias