Query regarding first bill..!!

vor 3 Jahren
6. November 2021
3 Antworten
148 Aufrufe

Sreek
Neuling

Hi,

I am a new O2 user. I bought postpaid sim on 01.10 for 60gb plan and it was said to be 20€ per month.

Today (06.11) I receive the bill for my last month usage as 60€

During my conversation with the service provider. At first I took suggestions for unlimited tariff which was 39.99€ and made my mind for 20€ plan and took the contract for 60gb plan.

In my app for the last month it was showing the 60gb plan as active and unlimited plan inactive

My Query is

What is O2 Free L, One time fee (Anschlusspreis) and O2 my Data unlimited in the bill?
Will I be charged 60€ for the next month also?
The billing shows my usage was 64gb last month. And I would like to know if the extra 4gb was the reason for additional charges. (But as I know 60gb is the high speed limit am I missing something!!)

PS: The billing details are shown in image

Kindly help 🙂

Lösung von o2_Tobias

Hi @Sreek,

welcome to our English Community.

First of all, I would like to tell you, not to open several messages with the same topic. Therefore, I combined your messages to this thread.

We do not forget you. But it can take 1 or 2 days until you receive a reply.

Thanks for your screenshot of your invoice.

As you see there, the monthly basic fee is 39,99 € minus a discount of 20 €. So at the end, you only have a basic fee of 19,99 €.

For a new contract you always pay an activation fee of 39,99 €.

The pack “o2 My Data Unlimited” is activated only for 1 month and is free of charge. It will automatically be deactivated at the end of the month.

I hope you undestand your invoice now better. If you still have any questions, just feel free to contact our English Community.

Thanks to bS0 for your support.

Loving greetings,

Tobias

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Sreek
Neuling
vor 3 Jahren
6. November 2021

Hi,

I am a new O2 user. I bought postpaid sim on 01.10 for 60gb plan and it was said to be 20€ per month.

Today (06.11) I receive the bill for my last month usage as 60€

During my conversation with the service provider. At first I took suggestions for unlimited tariff which was 39.99€ and made my mind for 20€ plan and took the contract for 60gb plan.

In my app for the last month it was showing the 60gp plan as active and unlimited plan inactive

My Query is

What is O2 Free L, One time fee (Anschlusspreis) and O2 my Data unlimited in the bill?
Will I be charged 60€ for the next month also?
The billing shows my usage was 64gb last month. And I would like to know if the extra 4gb was the reason for additional charges. (But as I know 60gb is the high speed limit am I missing something!!)

PS: The billing details are shown in image