Hello.
In the end of last month my iPhone SE2 was stolen, and the O2 Prepaid SIM card was also stolen at the same time. My stolen SIM card was activated by some Saturn staff when I bought it at some Saturn shop. For that, we called O2 Prepaid Hotline, and a person in charge asked me to send a O2 form (Prepaid – Besitzerwechsel Kundendaten (1)), so I wrote the form and sent it to ‘O2 Prepaid Kundenbetreuung’ on September 2nd. However, it was returned to me. I don’t know why, so I called O2 Prepaid Hotline again. Another person in charge answered that ‘O2 Prepaid Kundenbetreuung’ returned my letter since a copy of my passport was not enclosed, and she asked me to send a copy of my passport as well as the O2 form, so I sent the both documents as she said on September 6th. But, there is no answer from ‘O2 Prepaid Kundenbetreuung’ even though over 2 weeks have already passed. So, we called O2 Prepaid Hotline again, but another person in charge answered that ‘O2 Prepaid Kundenbetreuung’ did not receive the both letters I sent on September 2nd and 6th. And, the charged person asked me to send only the O2 form again. I have sent letters to ‘O2 Prepaid Kundenbetreuung’ no less than twice without any mistake in its address. How much money must I waste for this mail? I assume my letter will be returned again even if I try to send it to ‘O2 Prepaid Kundenbetreuung’ again… And, each charged person gave me different answers, so I wonder whose answer is correct and who is honest.
So, I would like to get a correct answer and correct procedures to reissue my new SIM card with the same phone number from you. Please tell me about how to re-issue my new SIM card without any lie.
I really appreciate you if you help my problem.
Thanks.
edit o2_Soveig: verschoben von Prepaid → English o2 Community : Mobile
Lösung von o2_Tobias
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