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Widerrufsbelehrung Pixel 6 pro order

  • November 2, 2021
  • 3 Antworten
  • 84 Aufrufe
C
Besucher:in

Hello! I've changed my mind about acquiring this Google Pixel 6 pro, so i'd like to cancel this order, so I can make the process again for the other phone I'd like to buy. 

I alredy sent two emails to: widerruf@cc.o2online.de with the papers filled with my request but I stil haven’t got a reply. That was already a week ago. What should I do now?

I recieved the postpaid SIM card which I already cancelled at the o2.de/retoure website. Should I sent the Willkommen bei o2 pack by mail?

My german is not that good, so english help can be highly appreciated. Thanks for the help!

Edit o2_Larissa: moved to English o2 Community: Mobile

Lösung von o2_Larissa

Hi @carlosehv ,
welcome to our community. It's a pity that you want to cancel your contract :sweat:
Did you receive an acknowledgement of receipt for your revocation email? If so, you don't need to worry. Our colleagues are probably a bit busy at the moment and therefore need a bit more time for processing.
Best regards
Larissa

    3 Antworten

    o2_Larissa
    • o2_LarissaTeam
    • Team
    • Lösung
    • November 7, 2021

    Hi @carlosehv ,
    welcome to our community. It's a pity that you want to cancel your contract :sweat:
    Did you receive an acknowledgement of receipt for your revocation email? If so, you don't need to worry. Our colleagues are probably a bit busy at the moment and therefore need a bit more time for processing.
    Best regards
    Larissa

    C
    Besucher:in
    • carlosehv
    • Autor
    • Besucher:in
    • November 8, 2021

    Hi @carlosehv ,
    welcome to our community. It's a pity that you want to cancel your contract :sweat:
    Did you receive an acknowledgement of receipt for your revocation email? If so, you don't need to worry. Our colleagues are probably a bit busy at the moment and therefore need a bit more time for processing.
    Best regards
    Larissa

    Hi Larissa! My request was already solved and I did the new order for the other phone with o2. Thanks!

      o2_Jessica
      • o2_JessicaTeam
      • Team
      • November 8, 2021

      Hello @carlosehv,

      thank you very much for letting us know! :nerd:

      Kind regards
      Jessica

      P.S.: if you need any help in English you can check out our english FAQ section which you can find here:

       

      Do you need help in English? For english support visit our english community (https://g.o2.de/englishcommunity) and our english FAQ section (https://g.o2.de/faqsection)!
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