Skip to main content
Warum O2
Warenkorb
 Service

Hello! I've changed my mind about acquiring this Google Pixel 6 pro, so i'd like to cancel this order, so I can make the process again for the other phone I'd like to buy. 

I alredy sent two emails to: widerruf@cc.o2online.de with the papers filled with my request but I stil haven’t got a reply. That was already a week ago. What should I do now?

I recieved the postpaid SIM card which I already cancelled at the o2.de/retoure website. Should I sent the Willkommen bei o2 pack by mail?

My german is not that good, so english help can be highly appreciated. Thanks for the help!

Edit o2_Larissa: moved to English o2 Community: Mobile

Hi @carlosehv ,
welcome to our community. It's a pity that you want to cancel your contract :sweat:
Did you receive an acknowledgement of receipt for your revocation email? If so, you don't need to worry. Our colleagues are probably a bit busy at the moment and therefore need a bit more time for processing.
Best regards
Larissa

Hi @carlosehv ,
welcome to our community. It's a pity that you want to cancel your contract :sweat:
Did you receive an acknowledgement of receipt for your revocation email? If so, you don't need to worry. Our colleagues are probably a bit busy at the moment and therefore need a bit more time for processing.
Best regards
Larissa

Hi Larissa! My request was already solved and I did the new order for the other phone with o2. Thanks!

Hello @carlosehv,

thank you very much for letting us know! :nerd:

Kind regards
Jessica

P.S.: if you need any help in English you can check out our english FAQ section which you can find here:

 

Deine Antwort


Allgemeine Nutzungsbedingungen der O₂ Community
© Telefónica Germany GmbH & Co. OHG Telefónica