Contract Number

Hi @rpiagge ,

do have the unwanted SIM in your possesion?
If that’s the case, please insert the SIM into a cellphone and send call yourself on your main number. After that and with the number ready, please register the SIM here:

https://login.o2online.de/idm/#/registrieren/start

If you don’t have the SIM available, please let us know so we can take different steps to provide you with the number.

Best regards,
Kurt

Hi @o2_Kurt,

Thanks for the answer.

Unfortunately, I do have the SIM Card, just the number (telephone number) of it.

Please let me know which are the different steps we can take.

Ricardo

Sorry - I do NOT have the Sim Card

Hi @rpiagge,
please send us the information you know about the contract via pm @o2_Support, then we will see what we can get out. Please also send us your personal customer code for your contract.
Best regards
Larissa

Hello,

Could you please help me activate my simcard, I dont have access to the internet portal and don’t have the necessary information of my contract.

(ps: I got the SIM card asking here in the community)

Thanks,

Ricardo

Edit o2_Larissa: moved to English o2 Community: Mobile

Hi @rpiagge, 

I moved your new thread to this one, as it is still the same subject. 

I just have sent a private message to you via @o2_Support. Please reply there. 

Thanks a lot. 

Loving greetings,

Tobias

Hi @rpiagge, 

the activation of your new sim-card is now finished. You are able to use now your new sim-card. 

You have now the possibility to register your sim-card at “Mein o2”. 

Just follow this instruction: 

• Managing your account online

If you have any further questions, just let us know. 

Loving greetings,

Tobias