If the order has been cancelled you will have to order again!(!!!!)

Hi @AnneJelly, 

welcome to our English Community. 

I regret that something went wrong with the cancellation. 

Did your tariff include a hardware-discount? If yes, we only can cancel the sim-card together with the phone as it is one complete bundle. In this case, it is not possible just to cancel the sim-card. 

Did you already receive some cancellation confirmation by letter or e-mail?

Loving greetings,

Tobias

Hi, 

Yeah, i have received an email if cancellation. I was just wondering, why is he offering me a new simcard that cost 15€ pro Monat? Pls cancel everything, i dont want to receive any simcard anymore, because that customer agent is said aftr 3weeks i will receive this new simcard that costs 15€ pro Monat. all i wanted is to order iphone 13 Pro Max which was cancelled by your colleague. I want everything to be cancelled. Pls

Hi @AnneJelly, 

yes, I confirm that everything is cancelled. 

For new customers, we only offer the phone iPhone 13 Pro Max together with a contract at the moment. 

Maybe, it will be possible at a later time only to order the phone, but I cannot promise you that. 

I hope to see you again as a new o2-customer. 

Loving greetings,

Tobias

Hi! What is my assurance that everything is cancelled? 

In case i receive this sim card that your colleague is telling me i will receive after 3weeks, how will i cancel that? 

Hi @AnneJelly, 

I understand your worries. 

But I cannot see any orders for a new sim-card. 

Anyway, you have a withdrawal-period of 14 days in case something goes wrong. 

Loving greetings,

Tobias

@o2_Tobias 

Withdrawal period? How should i do that, should i simply call again by o2 and tell i want to cancel the simcard? Pls i don’t want to receive any simcard anymore, firstly it is very difficult to contact the customer service hotline, it take 11-15mins before someone picks up the call.

Hi @AnneJelly, 

at the moment, you do not need to do anything. All contracts are cancelled. 

But if you need a quick reply, you either have the opportunity to ask here in our English Community or you use our English Hotline: 

Loving greetings,

Tobias

Hello. Now I have received this email and i did not order anything anymore from O2, pls cancel this. This is what i have saying that please cancel everything. 

@o2_Tobias 

Hello. Now I have received this email and i did not order anything anymore from O2, pls cancel this. This is what i have saying that please cancel everything. 

Hi @AnneJelly, 

thanks for your reply. 

I regret that despite our efforts somebody still activated the new contract for you. 

But by now, you have received a confirmation that everything is cancelled. 

If you have any further questions, just feel free to contact us. 

Loving greetings,

Tobias

@o2_Tobias  Hi! 

Yes please cancel everything, what is then my assurance that this simcard is alread cancelled?

Hi @AnneJelly, 

yes, of course. Everything is cancelled now. 

As confirmation you have received an e-mail entitled “Wir haben Ihren Auftrag storniert” on 26th October. 

I hope everything is fine now. 

Loving greetings,

Tobias

@o2_Tobias 

Okay because the Deutsche Post came here to deliver the simcard but i did not received it, i was just wondering why did o2 still delivered the simcard even it was cancelled already.

Everything is fine @AnneJelly 

Nothing left to do.

Greetings