Hi @rpiagge ,

do have the unwanted SIM in your possesion?
If that’s the case, please insert the SIM into a cellphone and send call yourself on your main number. After that and with the number ready, please register the SIM here:

https://login.o2online.de/idm/#/registrieren/start

If you don’t have the SIM available, please let us know so we can take different steps to provide you with the number.

Best regards,
Kurt

Hi @o2_Kurt,

Thanks for the answer.

Unfortunately, I do have the SIM Card, just the number (telephone number) of it.

Please let me know which are the different steps we can take.

Ricardo

Sorry - I do NOT have the Sim Card

Hi @rpiagge,
please send us the information you know about the contract via pm @o2_Support, then we will see what we can get out. Please also send us your personal customer code for your contract.
Best regards
Larissa

Hi @rpiagge,
I am glad that we could clarify everything by PN. If you still have questions, please feel free to contact us. If not, feel free to have a look around our community, for example in our Digital Living Room. There are always interesting things to discover.
Kind regards
Larissa

Hello,

Could you please help me activate my simcard, I dont have access to the internet portal and don’t have the necessary information of my contract.

(ps: I got the SIM card asking here in the community)

Thanks,

Ricardo

Edit o2_Larissa: moved to English o2 Community: Mobile

Hi @rpiagge, 

I moved your new thread to this one, as it is still the same subject. 

I just have sent a private message to you via @o2_Support. Please reply there. 

Thanks a lot. 

Loving greetings,

Tobias

Hi @rpiagge, 

the activation of your new sim-card is now finished. You are able to use now your new sim-card. 

You have now the possibility to register your sim-card at “Mein o2”. 

Just follow this instruction: 

If you have any further questions, just let us know. 

Loving greetings,

Tobias