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  • November 2, 2021
  • 5 Antworten
  • 43 Aufrufe
A
Besucher:in

homespot can't connect to the internet. the homspot works well the card for some reason can't connect. I tried restarting, putting it in another device with no results. I would ask for help in this.

edit o2_Manga: verschoben zu Englisch

Lösung von o2_Tobias

Hi @Anitahun, 

welcome to our English Community. :hugging:

Nice that you checked your sim-card already with one of our o2 shops and contacted our technicians through our online-livecheck. :thumbsup:  

As our technicians are investigating your connection-issue at the moment, please have some more patience. You will soon receive another SMS with further results. 

Thanks also to @JoachimK. for your support. 

 

Loving greetings,

Tobias

    5 Antworten

    A
    • Anonymous
    • November 4, 2021

    homespot can't connect to the internet. the homspot works well the card for some reason can't connect. I tried restarting, putting it in another device with no results. I would ask for help in this.

    Hello @Anitahun and welcome.

    Thank you for already trying the SIM-Card in another device. This for me means, that your SIM-Card is broken!

    Please contact helpline and demand a new SIM. This is only my opnion so I might be wrong!

    Greets

    Joachim

    A
    Besucher:in
    • Anitahun
    • Autor
    • Besucher:in
    • November 4, 2021

    Hello

     

    O2 store checked the card works. They think there is a network problem. We have indicated, although nothing has happened so far.

     

    Márk

      o2_Tobias
      • o2_TobiasTeam
      • Lösung
      • November 5, 2021

      Hi @Anitahun, 

      welcome to our English Community. :hugging:

      Nice that you checked your sim-card already with one of our o2 shops and contacted our technicians through our online-livecheck. :thumbsup:  

      As our technicians are investigating your connection-issue at the moment, please have some more patience. You will soon receive another SMS with further results. 

      Thanks also to @JoachimK. for your support. 

       

      Loving greetings,

      Tobias

      Lesenswerte Artikel und mehr: https://g.o2.de/community-treffpunkt oder https://g.o2.de/News Schaue einfach mal vorbei.
      A
      Besucher:in
      • Anitahun
      • Autor
      • Besucher:in
      • November 8, 2021

      we have been trying unsuccessfully for a week. their network works. I didn't go far with it.

      o2_Jessica
      • o2_JessicaTeam
      • Team
      • November 9, 2021

      Hello @Anitahun,

      could you explain your last message a bit further?
      Did you try to contact the technicians or did you wait now for a week longer?
      And what do you mean with you didn’t go far with something?

      Thank you in advance!

      Best regards and have a nice day
      Jessica :sunflower:

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