English O₂ Community: Broadband & Landline

Hello,   My home internet is not working. WLAN LED is on but not DSL or internet What should I do? Many thanks in advance 

Dear Team,   I am o2 DSL customer since last 2 months. Totally disappointing due to some reason. whats app calls keep on re-connecting. - Main issue  Sometimes you-tube calls buffering.    I have Homebox 6741. As i seen on community there are lot of negative feed back for this router. Then I ask router upgrade free of charge from o2 due to current issue. they simply denied and asked me to pay 59.99 euro initial payment and 4.99 monthly. Monthly 4.99 is fine for me. But I am not agree to 59.99 payment because this is issue from o2. Not from side.   Please let me know any solution for this.  or else is there any option to upgrade this connection to o2 home spot unlimited WIFI connection…… Edit o2_Lars: Transfered from  D

I just recently moved from Bayreuth to Heidelberg and the connection for my new apartment was for today 08.June.2020 The technician came and everything seemed perfect, I waited until I received my activation e-mail from o2 (at the end of my indicated time slot which was from 08-12) and I connected my router. All 3 buttons are on green, and I connect to the wifi but the connection is not working. When I go to http://192.168.1.1/ it says “nicht verbindung” or something like that in german. It has already been more than 6 hours after my time slot ended. What can I do or who can help me? Thank you, Lina Martinez Edit o2_Lars: Moved from DSL/Router to English/Broadband

Dear Team, I have left Germany on 10th March and want to terminate the contract as I left Germany and due to personal reasons could not terminate while I was there. I have lost my 4 digit code details. Customer number    xxxxxxxxxxxx Tariff    O 2 my home M Phone number    089/xxxxxxxxxxxx Please provide me the easiest way to terminate the contract as i cant travel or send any hard copy or even make international calls from here to understand the service.   Edit o2_Vivian: Kundendaten entfernt // Verschoben von o2 Mobilfunk: Vertrag & Tarife zu English o2 Community: Broadband/DSL

DSL is not working even if modem is showing no issues after testing. We have restarted numerous times and even returned the modem to factory settings twice.  DSL funktioniert nicht, auch wenn der modem nach den Tests keine Probleme zeigt. Wir haben zahlreiche Male neu gestartet und das Modem sogar zweimal auf die Werkseinstellungen zurückgesetzt.  Modem: Fritz!box 3940

Dear Sir/Madam, Yesterday I got call from your company about cancelation the DSL contract in June. Unfortunately I was at work and couldn’t understand about that call. Will you please cancel my internet connection in June? Thank you.

I have receive a email for reminding me to checking my 1st invoice, but every time when I log into the system, it says like:   “Excuse me Due to technical problems, your data cannot be loaded at the moment. Please try again later. Your O 2 team” can you please help to figure it out or just send me the invoice through email. Thanks.   Edit o2_Larissa: transfer to English o2 Community: Broadband / DSL

I wanted to change my dsl tarrif from the my home M, to the my home XL. Can you help me?

My line was finally activated on Thursday, but I am still not connected to the internet. I have a Draytek 130 and I cannot access its interface to connect it to my Asus router. I input the username and password provided by o2 directly on the Asus, but there is still no internet connectivity. I just hope I have the correct cables, I bought the Draytek used and I had to find a TAE cable with RJ11. Any help would be greatly appreciated!  Edit o2_Lars: Transfered to our english community.

Hello all. I have a problem with my internet connection. It desconects every day at the same time, around 10:20-10:40 PM. The disconection time lasts between 2 and 8 minutes. My router TP link VR600V is new and this problem is happening for at least 2 months (since I realised this periodic disconections).

I have requested DSL connection from O2. 15 days before i received o2 wireless modem and Technciain appointment was give 28.05.2020. Technicial came at 9.00 and left 9.30 saying connection was activated. He didnt show me internet was working that. Just went like call o2 for wireless activation. But even DSL cable i connected to wireless modem. Still my internet was not working. This is looking very unfair took contract for 24 months but not sure how to work with o2 without internet was activated.. I received mail saying that your connection is activated. Totally disappointed with service. Now i am finding all the way in internet how to activate no help.. I need some one from o2 have to visit and have to explain.. edited from Joe Doe: move thread from Testbericht to English community broadband / DSL

Hi, I am facing issues with my Wifi ever since I started working from home. My Wifi stops working for 5-10 minutes at random times, it happened 20 minutes ago again, and usually once per few days. Could you please let me know what the issue is? Very difficult to work with, tried resetting but the problem keeps appearing from time to time. edit by Thomas3 : Thread moved to the English O₂ Community: Broadband / DSL

Hello,    I’m trying to get in contact with you but nothing is working. We are waiting the activation of the DSL. You called us once, we tried to call back 100 times, we used FB and also the chat (who is telling us to call you ?!?). Is there a way to fix an appointment to get the DSL? We booked it more than one month ago!!   Thank you.   Best,  Marta   edit o2_Tobias: moved to English community: DSL

Hello! I have recently made an order for O2 My Home L for two years. I made it through check24, there were (and there are) these prices: Later I have received the “Welcome letter” from O2 where prices looked like this: So, I want to know who cheated me? Why activation costs differs so much? 55 euro vs 120 euro? Second question is: how should I pay these money? Or they will be withdrawn automatically from my IBAN? And third - I have received “early login” link on e-mail. But this link does not work. When I go on it, I see the next: What em

Hello, I am moving out of Germany next month and would like to cancel my O2 DSL contract. Please help me on the procedure.   edit o2_Manga: verschoben von DSL: Vertrag &Tarif nach Englisch o2 Community: Broadband/DSL

Hello, My contract with O2 ended in February 2020. I have not received any email or notification to return the router. Now I found 46,70 EUR has been deducted from my account. The router is still with me and has no use. How can I return the router and get the my money back? thanks!

Good morning, I have a O2 My Home M DSL contract, activated on 19/04/2020. This contract has been activated after I cancelled an old one (activated in April 2019). I decided to do that because in April 2020 I moved to a new apartment, and I wanted to start a new contract of 2 years length. For this change, I was not expected to pay any fee for the umzug of the DSL. But this morning I realized on my account that I will be paying for this last month (18.04 to 17.05) €80,90, and I do not understand why, since when I moved to my new apartment I opened the new contract and closed the previous one (thus paying nothing), and my DSL montlhy payment should €31.98. The Rechnung is displaying costs I have never seen before, and it results I didn’t start a new contract, but I still have the one started one year ago and virtually finishing in 11.04.2021. Please, I ask your help in order to fix this problem. Thank you so much      

My router led lights are ON (info, wlan, dsl & internet), however i am unable to connect to internet on multiple devices. when I troubleshoot it says you do not have connection to internet. Edit o2_Lars: Transfered to our english community

Hello, I am currently in Spain for the situation, and I need to enter my O2 website for some transactions, and it is not letting me. It says I put the password wrong many times, I don’t have my Kundenzahl here, and I have requested it three times in two months and it has not arrived in post (my housemate is there). I would also like to change the name of the contract, is it possible to talk to anyone in english about this?   Thank you   Edit o2_Larissa: transfered to English o2 Community: Broadband / DSL

Dear Sir/Madam, I signed a two-year (24 months) DSL-contract with O2 company from 15/05/2018 to 14/05/2020. As terms I read and understood in my contract, I came to O2 shop to ask how to cancel my contract as it ends. The O2 staff gave me the address of O2 service team and asked me to write a cancellation letter and send to Telefónica Germany GmbH & Co. OHG Kundenbetreuung 90345 Nürnberg. I then wrote a letter immediately at that O2 shop and sent by DHL service with tracking number. I am sure that the letter arrived the exact address before 14/02/2020. Please find the attached picture for more details.  However NOW my contract is automatically extended one more year (until 14/02/2021). Please check one more time and cancel my contract as agreed terms. I almost finished my study in Germany and tend to come back to my home country in the next months.  I really do not want everything to get too complicated, but I will try my best to protect my right as I am

HiI have o2 DSL Homebox, my whatsapp call works, but after few minutes, its reconnecting.This is happening very frequently since last 2 months.Do you already have inputs for this ?Also, many times mainly on weekend, the DSL connection goes and comes back.Let me knowThanksChintan Acharya

Dear O2 team,   I’d like to upgrade my internet connection. I have a classic M with 50 Mb/s download speed and I’d like to upgrade the net to My Home XL. Since my German language is not the best and in the O2 shops asked me to do the upgrade via phone, I’d kindly ask you how can I do this upgrade.   Also, since I work based at home, I’d like to ask you wether this upgrade would affect my connection or I’ll suffer internet interruptions.   Best regards,   Y

Hi! There's no internet connection since yesterday and though I tried to get help at o2 shop and had a chat online with o2 expert, nothing seems to work. I tried to call technical support but since I'm not very fluent in German, it was a real excruciation to understand each other. So no internet and impossible to get some help from the technician. Is there any way to solve it? Thank you.

Hey Guys, I have ordered the O2 DSL. Unfortunately, I do not have a telephone socket. Instead, I have a network socket in my home. You can see it’s image below. Is it a problem to setup my DSL? Thank you for your help.   Edit o2_Lars: Transfered to our english community.

Hello! I recently started a contract with O2 My Home S. We have since realized that we would prefer to upgrade to O2 My Home M, would this be possible? My German is not so good, so I thought it would be easier to ask for help here rather than the hotline. For your additional information, we plan to keep our current personal router.   Vielen Dank!   edit o2_Manga: verschoben von DSL: Vertrag &Tarif nach Englisch o2 Community: Broadband/DSL