English O₂ Community: Broadband & Landline

Hey o2! Could you please fix the internet connection in my apartment, xxxxxxxxxxxxx? There is no internet at all since yesterday. Hotline dosen’t help. Kind regards edit by Thomas3 : Thread moved to  >  English O₂ Community: Broadband / DSL edit o2_Giulia: adress removed

Hi, As my landlord now provided the internet. So i want to terminate my current o2 dsl contract as it was automatically extended for 24/04/2021 and this was suppose to be end on 24/04/2020. I have talked with O2 dsl customer care as per their instruction i had  wrote an email at  impressum@cc.o2online.de along with the proof of letter from my landlord on 23rd March 2020. By keeping the current situation in mind i am still waiting for the reply from O2. Kindly let me know the status of my request. Let me know if i have to do anything further on that. Best wishes,

Hi, I still have my router after cancelling my DSL contract. I missed the dealine for sending it back and have been charged for the router.  Can I still send it back? And will I then get the charged amount back?   Cheers ~ Richard   Edit o2_Larissa: Transfered to english broadband/DSL

First of all sorry for writing in English. Dear O2, I had upgraded my internet speed from DSL Home S to DSL Home L today from 8-12 my internet speed should have been changed. I checked order status in my profile. got folowing  “Status Ihrer aktuellen Bestellung In Arbeit Schaltung Ihres Anschlusses” I tried to restart my Fritz Box, but nothing changed. the internet speed still the same.  Should i do something else or receive some instructions how to change that ? Thank you in advance. Best, Vahagn. edit by Thomas3 : Post separated and postponed (Beitrag abgetrennt und verschoben)

Hello,  I have a contract with a speed up to 100 Mbit. However, I generally have around only 15 Mbit which does not make sense.    Could you please help me regarding this case, Thanks!    edit o2_Manga: verschoben von Router , Software, Internet und Telefonie nach Englisch o2 Community: Broadband/DSL

Hello! I have bought on ebay Fritz!Box 7360 v1 (Firmware-Version: 111.06.33). And now I want to become a client of O2 DSL. Will this router work with O2? There are several threads, where is written, that it will not… How I can figure out, will it work on my address? I’m in Sachsen-Anhalt, Bitterfeld-Wolfen. Any chances?  Sorry for my English. My Deutsch is much more worse )

Dear O2 Support, Since last night the internet is not accessible, the router Wifi is on and connectable. Currently the router is powered on and the Power and WLAN are in constant green. Restarting the router, did not help (tested several times with waiting times). Checked cables, connectors, all in good condition and not changed by me (it is as it was before in the working situation). I have active contract since 2016.  I wanted to perform a reset-factory but VoIP PIN appears to be incorrect and when logged into the router through the browser it did not accept the PIN. I did not change the PIN. Could you tell me what is the next step? I urgently need internet connection because of the corona situation. Thank you in advance   Edit o2_Larissa: transfer to our english Broadband/DSL board  

Ich habe eine Prepaid-Handykarte und einen DSL o2. Ich bin kürzlich nach Amsterdam gezogen und möchte meine DSL stornieren. Das Problem istIn meinem o2 habe ich die Informationen des dsl nicht. Ich habe Zugang zu Hause, ich erhalte die E-Mail und Sie berechnen mir in der Bank, aber ich habe keinen Zugang auf der Website und ich kann nicht kündigen. Ich spreche nicht gut Deutsch und deshalb hat mir der Telefondienst nicht geholfen. Was soll ich tun?

Dear o2    hi, I have cancelled the contract and I even got a confirmation email from you, that it is going to end on the 29th of April. (Second photo) however, I have just found on the website, that it says like the first photo attached.   Could you please give me the exact info about it?        Edit by o2_Larissa: because of data security i made your phonenumber and adress unrecognizable. Please note, that you write in a public forum. I transferred your thread to our english broadband/DSL board  

Hello. I live in Bad Wilsnack and our house has O2 as an provider of our DSL, first of its very slow, like 6/1 Mbit.   But the big problem is really that the internet some days go down lika serveral times an hour some days just a few times a day, but i really think that over the two monts i lived here now it has not stayed up for a full day once.   I’m starting to suspect the line to the house or the “telekommunikationvermittlung” is bad or broken.   What kind of responsebilitys do you as a company have that the cables to the house is “fit for fight”? Do you have any instructions(in english) for me to do the troubbleshooting on my own so there is no problem with the modem, router? Do you offer other connection types like fiber optics?   edit o2_Matze  moved to english board 

Hello, I am planning to move back to the USA at the end of July and will need to cancel my DSL and phone contract. I will need to use the DSL until I leave Germany. What do I need to do to terminate the contract successfully and continue to use it for the remaining 3 months? Kris   Edit o2_Bianca: verschoben nach English o2 Community Broadband / DSL

I signed up for a new DSL contract few days ago and I was assigned 12.05.2020 as the activation date. I am moving into the apartment later today which means, I will be without internet for about 13 days. I want to know if it is possible to have this done earlier that the schedule date? Thanks.

Hello, now my dsl tariff is o2 my home s plus and I want to upgrade it to o2 my home l. I have tried to call customer service but could not reach it.  How can I upgrade it? I would be appreciated if you help me. Thanks   TBCMagic: Moved from mobile to DSL

Hi, Although, there is o2 my Home M package in my house, I only have 15 Mbit Internet Speed. Moreover, I could not find anyone on the Hotline who can solve my Problem since I dont know any German. I do not want to make payment for such poor Quality of Internet Speed. It is obvious that there should be a Problem in the Connection but I am not the Person who should solve it.    Please, please help me to solve this Problem.   

Hello curtomer care,  its been now 3 days that i am trying my best to get in touch with O2 to update my DSL contract to 100Mbits Speed , problem is that i don't speak German.   I tried my luck with hotline, i also get through the English speaking agents, but since i am an existing customer i need to go through another department who does not speak English.   What can i do here either i request you to call me back with someone who speaks English  or please let me know ow if i can do it by going personally to a O2 store  thanks in advance for your help, awaiting positive reply    edit o2_Manga: verschoben von DSL: Vertrag &Tarif nach Englisch o2 Community: Broadband/DSL

Hello  I had already terminated my DSL contract in December 2019 due to end on 04.06.2020 for which I also have the confirmation. However I received a call yesterday from O2 asking if I would really like to end the contract to which I confirmed. Today I received an email with the new date as 04.06.2021. Could you look into the matter?   Best regards   edit o2_Manga: verschoben von DSL: Vertrag &Tarif nach Englisch o2 Community: Broadband/DSL

Hello and good afternoon! My name is Daniel, i signup for a contract dsl on 6th april   with the code XXXXXX but by now i havent received any updatesabout what's happening. Could you please inform me about what is happening? Thank you !  

To whom it may concern, I’m a O2 customer and I would like to thank you the assistant that I ‘ve received from the customer service in the livechat. Saddly, I could not remember his name when I asked it to him, but it was a young man who lives in Postdam (I would say Tim something, but I’m not quite sure). I don’t live in Germany any longer and, he is been exactly the kind of customer support that you wanted to find in a high professional company as Telefonica/O2: I can’t speak German but he helped me in English, trying to understand my situation, offering all the time the best solution for me and doing all the steps required in order to facilitate the best for me. Always with a smile and very polite. I don’t remember his name exactly, but it would be a pity that this good performance at work would not be remarked, and I wanted to humbly contribute to his reward. If someone in the company wants to know more details about my case in order to know who was he I would gladly be a

Good afteroon,   my internet connection is not stable, it disconnects after 20-30 minutes for 20 seconds more or less. I have tried everything, restarted the router, connectors etc. Lights look okay.   I am facing this problem for the last two weeks and I really need a solution as as many people, I am doing home office.  Please help thanks Miguel

Hello and good afternoon ! My name is Daniel, i signup for a contract dsl on 6th april  DSL order xxx     but by now i havent received anything, starting from the contract , router, and technician appointment. What is happening? Thank you ! edit o2_Manga: verschoben von DSL: Vertrag &Tarif nach Englisch o2 Community:Broadband/DSL

Hi all, I travelled abroad just before the lockdown happened and have since been stuck outside of Germany for the past 6 weeks. It is likely that I will not return to Germany for another 4 or 5 weeks. My problem is that my DSL router in my apartment in Berlin has been unplugged all this time. I am worried that when I return, I will no longer have service on the line. Is there anything 02 can do to ensure I don’t lose service? Or, when I return will I need to get re-connected? I should add that I have been paying my bills in full for the time I’ve been away, of course! Thanks for any advice you can give!

Good morning, I'm sorry but I don't speak German so I need an English assistance. I am not an o2 customer, I've never had an o2 contract, and yet today I've noticed I received a 29.99€ charge on 17/04/2020. I honestly have no idea what that is about, I think it's a mistake. I've read on your page about other customers facing similar issues. The payment details are here below: Telefonica Germany GmbH + Co. OHG Kd-Nr.: ***, Rg-Nr.: *** ***/*  Ihre Tarifrechnung End-to-End-Ref.: *** Mandatsref: ***  Gläubiger-ID: DE9700000000142462 SEPA-BASISLASTSCHRIFT wiederholend I am happy to provide the full details in private. I haven’t subscribed a contract with o2, so this is clearly a mistake and I must request for a refund. Thanks

I am a new costumer to O2 internet connection for my house. The internet connection was activated to morning. But i Have not received my DSL router from O2 yet. Is anyone facing the same issue? Whom should i contact?

Hello, I am writing this question again as no one is willing to help me out regarding my billing. I have been billed 32.98 for this month when I was told I would be billied 22.98 for the first year (I have the o2 guy write this and stamp this on my agreement paper) also I was promised that connection price and one-time entry price DSL would be redunded and the bill amount would be deducted from the same (I have this also written on my contract by the same guy). Please refund the promised money and correct the billing amount.

Hi Team, I am getting below mail regularly from mahnwesen@telefonica.com which does not belong to me. I am even not aware about the kundennummer mentioned in the mail. I am even not using any o2 dsl now.Could you please look into it ?   See below for mail which i received:-   Sehr geehrter Herr M., trotz mehrmaliger Zahlungsaufforderungen liegt uns bislang kein Zahlungseingang vor. Um weitere rechtliche Schritte und daraus folgende Mehrkosten für Sie zu vermeiden, fordern wir Sie letztmalig auf, die Forderung sofort zu begleichen. Die Forderung beträgt: Fälliger Rechnungsbetrag: 73,05 €   Aktueller Rechnungsbetrag