Hello @karencarlin,

if you want to login into “Mein o2”, you have a different access than to the community. Normally, your username is your mobile or landline number. Have your already registered your number?

Please find more information in English here.

Kind regards

Giulia

Hi Giulia, yes i registred my number and i was able to access in the past. however now the link that you provided, automatically send me to this community forum. 

Hi @karencarlin, 

I have checked your DSL login to your personal contract details and it is not the landline number. You chose a username. Please make sure that the community is logged out completely. Then go “Meino2” it should work.

Greetings