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Dear O2 Support,

Since last night the internet is not accessible, the router Wifi is on and connectable.

Currently the router is powered on and the Power and WLAN are in constant green.

Restarting the router, did not help (tested several times with waiting times). Checked cables, connectors, all in good condition and not changed by me (it is as it was before in the working situation).

I have active contract since 2016. 

I wanted to perform a reset-factory but VoIP PIN appears to be incorrect and when logged into the router through the browser it did not accept the PIN. I did not change the PIN.


Could you tell me what is the next step? I urgently need internet connection because of the corona situation.

Thank you in advance

 

Edit o2_Larissa: transfer to our english Broadband/DSL board
 

Hello @alphabet123,

 

sorry for my late reply. I have seen that you have contacted our technical support already and your connection is currentlly working again.

 

Kind regards

Giulia

Hello @o2_Giulia ,

 

Thanks for the reply anyway!

 

My connection broke again today and I tried to do a reset factory and it did not work and I also lost the line. So I contacted your colleagues and they assigned a technician to call me back and help me. But after about 10 min the internet connection start working again.

 

This loss of internet usually happens when I don’t use my internet for more than a day. This is very odd.

 

I do have a suggestion that someone translate the hotline recorded operators’ questions to English and put it somewhere in this forum. That’s gonna help a lot!

Thanks,

 

 

 

 

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