English O₂ Community: Broadband & Landline

Dear O2 service team, I am a client for 10 years, originally from Alice. I am not sure if I ever got a PKK number, but I am moving and I need it now. Following the recommendations on the customer service portal, I went to a physical shop (in Adlershof, Berlin) to ask for a new one to be sent via post. However the not very nice person working there asked me for 7.5 € for it, which immediately made me felt like he was trying to scam me. I said no and left the shop outraged. I would like to ask you if you could please send me a new one via post? With best regards,  Felipe

I just wanted to make a complaint about the quality of the service offered by O2. I have 50Mbps Speed but it seems like I am living in 90s (very low speed). Every time when I do video calls (via video apps), the other side will not hear all of the concversation, its interrupted every time.  I call the hotline and one time they suggest me to rename 5G wifi name and othertime to restart my phone which didnt help. After I rename wifi name, works for a day and again the same problem. As I got this DSL, for the first month was very good and then problem starts. I then send them a letter of cancelation and they said I can only cancle after 24 months. Is this a scam?  I also check https://www.o2online.de/service/netzstoerung/?partnerId=SocialMedia&medium=socialpost&campaig

I need the first invoice for check-24 discount. Internet charges were paid but no bills were received. Please mail or e-mail the invoice.   Edit o2_Larissa: transfer to English o2 Community: Broadband / DSL

Hi O2, I have a DSL contract from 13.08.2018 to 12.08.2020. I dont want to renew the contract and want to cancel the contract. I have submitted cancellation notice online and called the helpline to confirm on the same. But I didnt receive any mail confirmation. Please send the mail confirmation. And I have O2 router which I will be returning it. Please let me know should I be paying the monthly charges from June to August?

Hi, I started a internet contract in May 2018. I sent a letter two weeks ago to cancel my contract from 10.09.2020. Today (09.06.2020) I received an e-mail that confirms my cancellation. In the email the following is mentioned “ schade, dass Sie Ihr o2 DSL-Produkt nicht länger nutzen möchten. Wir bedauern Ihre Entscheidung sehr und bestätigen Ihnen die Kündigung zum 26.05.2021. Zu diesem Termin werden wir den Festnetzanschluss mit der Hauptrufnummer 4955xxxx80544 wie gewünscht abschalten. “ I want to cancel my contract on 10.09.2020, but in the mail it is written the cancellation date as 26.05.2021. I will leave Germany in September this year. I wish to know what I must do additionally to successfully end my contract on time. Thanks,

Hello, I apologise that I am writing in English, but I am not that good that I can write an important question in German yet. My O2 DSL Free contract is ending on 16.10.2020, however, in Mein O2 account I see that, contract would be automatically extended on July 16.07.2020, three months before the end of the contract.  Could you please let me know for how long the contract be automatically extended, and if the extension will follow the current plan or there will be changes to the plan? As I am a PhD student and my contract will end in Aug 2021, what will happen to the DSL contract after that, if I’ll have to live the city or perhaps country. I’ll appreciate your response to my queries. Thanks, Google Translation: Hallo, Mein O2 DSL Free-Vertrag endet am 16.10.2020. In Mein O2-Konto sehe ich jedoch, dass der Vertrag automatisch am 16.07.2020, drei Monate vor Vertragsende, verlängert wird.

Hello,    I am a student living in Kiel Studentenwerk Dormitory. I have been using o2 DSL connection since June 2019. At the start of 2020 my local Studentenwerk organization decided to provide us with a new internet connection, which will cut the connection of our private internet connections and will make it impossible for us to use our third party internet connection such as o2. Since March 2020 i have not been able to use my o2 internet connection because of this but i am still having to pay my fees monthly. Is there a way i can cancel my contract? i am not very good at German, and i have been trying to search for any kind of way to cancel the contract, any email or mailing address, i can forward my request to, but so far no luck and now decided to just ask here . Its a bit unfair, i want to continue using o2, but i am unable to do so because now Studentwerk dormintories have no socket to plug in a third party connection and i cant use it, but i s

I am trying to run a PPTP VPN on a secondary router (Linksys router 3200 WRT) with the 02 6441 box as the primary router. I have the ‘b’ firmware which I understand doesn’t provide the PPPoE passthrough.  Is the restriction purely a function of the Homebox or is the restriction also not supported by the internet provider. If i select another primary router with the pass through capability, will it resolve my problem or will it still not function due to limitations from the provider?  Edit o2_Lars_ Transfered from DSL/Router to English/Broadband

Hi Team, I have initiated o2 DSL S plan contract termination and i have received acknowledgement and to call the 089 - 78 797 94 59 for confirmation. Above number is closed and not working Please provide the email address for the  o2 contact support Thanks, o2 User   Edit o2_Larissa: transfer to English o2 Community: Broadband / DSL

Hi, The personal registration link was not sent to me so I cannot login to my O2

I terminated my contract by the end of march and return the router right away. I still have the receipt from DHL and the tracking number saying that it was succesfully delivered. Yesterday I received a bill saying that the router was not returned. WTF! Are you seriously going to charge because you don’t know where my router is?   Edit o2_Larissa: transfer to English o2 Community: Broadband / DSL

Ich habe gerade eine Rechnung über ~70 Euro und Monate nach der Beendigung meines Vertrags erhalten. Worum geht es hier? Ich habe immer alle Rechnungen, die auf meinem Vertrag stehen, ohne Verzögerung bezahlt und ich habe nur DSL benutzt, daher ist der Verbrauch festgelegt.Können Sie mir bitte erklären, worum es hier geht?   (Transferred to our english community (DSL), o2 Michi)

Hello, I am looking for a new Wifi connection in my home without contract term. Could anyone please suggest me which contract will be best and how much time is required to install after placing an order?   

Hi, Ihsan here, my kundennummer is XXX. It has been 2 days my internet does not work but my dsl light is blinking, i use o2 homebox 6741. can you check what is happening with my internet connection?   Edit o2_Larissa: i deleted your customer number, because this is an open community

Hello, I am currently in Spain for the situation, and I need to enter my O2 website for some transactions, and it is not letting me. It says I put the password wrong many times, I don’t have my Kundenzahl here, and I have requested it three times in two months and it has not arrived in post (my housemate is there). I would also like to change the name of the contract, is it possible to talk to anyone in english about this?   Thank you   Edit o2_Lars: Transfered to our english community

Hello,   My home internet is not working. WLAN LED is on but not DSL or internet What should I do? Many thanks in advance 

Dear Team,   I am o2 DSL customer since last 2 months. Totally disappointing due to some reason. whats app calls keep on re-connecting. - Main issue  Sometimes you-tube calls buffering.    I have Homebox 6741. As i seen on community there are lot of negative feed back for this router. Then I ask router upgrade free of charge from o2 due to current issue. they simply denied and asked me to pay 59.99 euro initial payment and 4.99 monthly. Monthly 4.99 is fine for me. But I am not agree to 59.99 payment because this is issue from o2. Not from side.   Please let me know any solution for this.  or else is there any option to upgrade this connection to o2 home spot unlimited WIFI connection…… Edit o2_Lars: Transfered from  D

I just recently moved from Bayreuth to Heidelberg and the connection for my new apartment was for today 08.June.2020 The technician came and everything seemed perfect, I waited until I received my activation e-mail from o2 (at the end of my indicated time slot which was from 08-12) and I connected my router. All 3 buttons are on green, and I connect to the wifi but the connection is not working. When I go to http://192.168.1.1/ it says “nicht verbindung” or something like that in german. It has already been more than 6 hours after my time slot ended. What can I do or who can help me? Thank you, Lina Martinez Edit o2_Lars: Moved from DSL/Router to English/Broadband

Dear Team, I have left Germany on 10th March and want to terminate the contract as I left Germany and due to personal reasons could not terminate while I was there. I have lost my 4 digit code details. Customer number    xxxxxxxxxxxx Tariff    O 2 my home M Phone number    089/xxxxxxxxxxxx Please provide me the easiest way to terminate the contract as i cant travel or send any hard copy or even make international calls from here to understand the service.   Edit o2_Vivian: Kundendaten entfernt // Verschoben von o2 Mobilfunk: Vertrag & Tarife zu English o2 Community: Broadband/DSL

DSL is not working even if modem is showing no issues after testing. We have restarted numerous times and even returned the modem to factory settings twice.  DSL funktioniert nicht, auch wenn der modem nach den Tests keine Probleme zeigt. Wir haben zahlreiche Male neu gestartet und das Modem sogar zweimal auf die Werkseinstellungen zurückgesetzt.  Modem: Fritz!box 3940

Dear Sir/Madam, Yesterday I got call from your company about cancelation the DSL contract in June. Unfortunately I was at work and couldn’t understand about that call. Will you please cancel my internet connection in June? Thank you.

I have receive a email for reminding me to checking my 1st invoice, but every time when I log into the system, it says like:   “Excuse me Due to technical problems, your data cannot be loaded at the moment. Please try again later. Your O 2 team” can you please help to figure it out or just send me the invoice through email. Thanks.   Edit o2_Larissa: transfer to English o2 Community: Broadband / DSL

I wanted to change my dsl tarrif from the my home M, to the my home XL. Can you help me?

My line was finally activated on Thursday, but I am still not connected to the internet. I have a Draytek 130 and I cannot access its interface to connect it to my Asus router. I input the username and password provided by o2 directly on the Asus, but there is still no internet connectivity. I just hope I have the correct cables, I bought the Draytek used and I had to find a TAE cable with RJ11. Any help would be greatly appreciated!  Edit o2_Lars: Transfered to our english community.

Hello all. I have a problem with my internet connection. It desconects every day at the same time, around 10:20-10:40 PM. The disconection time lasts between 2 and 8 minutes. My router TP link VR600V is new and this problem is happening for at least 2 months (since I realised this periodic disconections).